Jaap Ccxp Email & Phone Number
Wilms and Co | CX Masterclasses | Consultancy | Storytelling @ Wilms & Co B.V.
Jaap Ccxp Location
Delft, ZH, NL
Jaap Ccxp Work
- 2016 - now Wilms and Co | CX Masterclasses | Consultancy | Storytelling @ Wilms & Co B.V.
- 2019 - 2024 Director Customer Institute @ Customer Institute
- 2019 - 2024 Guest Lecturer @ Nyenrode Business University
- 2018 - 2022 Chair of Judges International Customer Experience Awards @ Awards International
- 2019 - 2021 Advisory Board @ Nina.care
- 2013 - 2015 Head of Global NPS (Europe and Asia) @ NN
- 2011 - 2015 NPS Programme Manager (Netherlands) @ Nationale-Nederlanden
- 2008 - 2011 Sr. Project and Changemanager (Netherlands) @ Nationale-Nederlanden
- 2006 - 2007 Business Consultant Customer Experience (Netherlands) @ Atos
- 2003 - 2006 Project and Programme Manager Customer Experience (Netherlands) @ T-Mobile
Jaap Ccxp Education
- TiasNimbas Business School
Master’s Degree (Marketing (Executive Master Programme))
2008 - 2011 - Nyenrode Business University
(Customer Experience & Customer Intelligence)
2007 - 2007 - Utrecht University
Master's degree (History of Art (spec. Iconology))
1993 - 1998
Jaap Ccxp Skills
- Customer Experience
- Change Management
- Management Consulting
- Process Improvement
- Strategy
- Process Management
- Program Management
- Customer Satisfaction
- Net Promoter Score
- NPS
Jaap Ccxp Summary
Jaap Ccxp, based in Delft, ZH, NL, is currently a Wilms and Co | CX Masterclasses | Consultancy | Storytelling at Wilms & Co B.V.. Jaap Ccxp brings experience from previous roles at Customer Institute, Nyenrode Business Universiteit, Awards International and Nina.care. Jaap Ccxp holds a 2008 - 2011 Master’s Degree in Marketing (Executive Master Programme) @ TiasNimbas Business School. With a robust skill set that includes Customer Experience, Change Management, Management Consulting, Process Improvement, Strategy and more. Jaap Ccxp has 2 emails on RocketReach.
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