J. M. Email
Principal @ Business Consulting Services
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J. M. Location
- United States
J. M. Work
- 2012 -now Principal @
- 2011 -2012 Sr. Director-Contact @
- 2009 -2010 VP - Matheson Fast Freight @
- 2008 -2008 VP - Operations @
- 2005 -2007 VP - Customer Operations @
- 2004 -2005 VP - Global Services-Latin America, Caribbean and U.S. Hispanic Market @ PRECISION RESPONSE Corp. / Alorica, Inc.
- 2002 -2004 VP - Global Solutions Group @
- 1999 -2002 DIRECTOR - Customer Experience @
- 1996 -1999 VP - International Operations, Sales and Marketing @ SUNTERRA RESORTS, Inc.
- 1986 -1996 Vice President @
- 1980 -1986 Manager - Comptrollers Dept. @
J. M. Education
- Villanova University
Six Sigma Black Belt Certificate (Six Sigma)
2006-2007 - University of Miami
Master of Science (Management Science & Quantitative Modeling)
- University of Miami
Bachelor of Science (Industrial Engineering)
- Villanova University
Lean Six Sigma Certificate (Lean Six Sigma)
- University of Miami
Post Graduate Cert. of Engineering (Occupational Safety and Health (OSHA))
- Colegio Corazon de Maria (CODEMA), Gijon, Espana
(Ciencias)
- Miami Senior High School (Miami, FLA)
High School Diploma (Mathematics & Science)
- Villanova University
Master Certificate in Six Sigma (Lean & Six Sigma)
J. M. Skills
- Team Leadership
- Change Management
- Microsoft Excel
- Budgets
- Logistics
- LTL
- Quality Assurance
- Telecommunications
- Program Management
- Business Process Improvement
- Call Center
- CRM
- Retention
- P&l Management
- BPO
- Cross Functional Team Leadership
- Project Management
- Performance Management
- Process Improvement
- Operations Management
- User Experience
- Executive Management
- Business Process
- Vendor Management
- Training
- Contract Negotiation
- Business Process Outsourcing Bpo
- Customer Experience
- Customer Relationship Management Crm
- Continuous Quality and Process Improvement
- Team Building
- Management
- Relationship Management
- Coaching
- Sales
- Outsourcing
- Customer Relationship Management
- Customer Experience Management
- Photoshop
- Call Centers
- Customer Retention and Win Back Programs
- Strategy
- Six Sigma and Lean Six Sigma
- Customer Satisfaction
- Human Resources
- Transportation Management
- Leadership
- Total Quality Management
- Strategic Planning
- Project Planning
- User Interface Design
- Six Sigma
- International Management
- Retention Management
- Customer Service
- Business Strategy
- Analysis
- Strategy Development and Planning
- TQM
J. M. Summary
- J. M., based in United States, is currently a Principal at Business Consulting Services. J. M. brings experience from previous roles at Florida Blue, Matheson, Inc., Kaplan Virtual Education (KVE) and Supra Telecom. J. M. holds a 2006 - 2007 Six Sigma Black Belt Certificate in Six Sigma @ Villanova University. With a robust skill set that includes Team Leadership, Change Management, Microsoft Excel, Budgets, Logistics and more. J. M. has 2 emails on RocketReach.
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Top Business Consulting Services Employees
J. M.
Principal
United States
Raj Shergill
Business Consultant
Grimsby, ON, CA
Rich Rollins
Owner
Jacksonville, FL, US
Mark Harrison
Managing Director
Canterbury, New Zealand
Stuart Paradies
Chief Executive Officer
Burlington, ON, CA
Kizmet Beasley
Business Development
Rockford, Michigan, United States
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