Senior Director, Customer Operations @ (July 2021 - September 2022)
Director, Customer Success @ (April 2018 - September 2022)
Sr. Sales Engineer @ (October 2014 - April 2018)
Director Customer Service @ (November 2011 - October 2014)
Head of Client Success @ VoxDirect (March 2019 - November 2021)
Customer Service Manager @ (May 2009 - November 2011)
Project Manager @ (July 2006 - May 2009)
Managing Partner @ EDIT SD (June 2002 - August 2007)
J. Brown Education
Bentley University
Bachelor of Science (BS) (COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES)
2003-2006
Menlo College
Bachelor of Science (BS) (Computer Science)
1998-2000
J. Brown Skills
Customer Relationship Management (CRM)
Key Account Development
Consumer Services
Training
Team Leadership
Customer Experience
Team Training
Cross-Selling
Sales Operations
Team Motivation
Strategy
Skill Development
Onboarding
Leadership
Business Process Improvement
Team Management
Consensus Building
Key Performance Indicators
Account Growth
Telecommunications
Voice over IP (VoIP)
Customer Service
Project Management
Sales
Product Management
Mobile Devices
Product Development
Management
Change Management
Testing
Microsoft Excel
Java
Sales Management
Project Planning
Voice Over Ip Voip
Voice Over Ip
J. Brown Summary
J. Brown, based in San Diego, CA, US, is currently a Director of Business Development at Spark Sponsor. J. Brown brings experience from previous roles at Pilotage Private Office AG and VOXOX. J. Brown holds a 2003 - 2006 Bachelor of Science (BS) in COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES @ Bentley University. With a robust skill set that includes Customer Relationship Management (CRM), Key Account Development, Consumer Services, Training, Team Leadership and more. J. Brown has 1 emails on RocketReach.
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