Customer Service Professional and Program Ready Trainee @ (November 2013 - December 2016)
Administrative Assistant and Medical Biller @ Drs. Gómez and Pérez Gastroenterologists (January 2003 - January 2012)
Ward Clerk @ Pavía Hospital (January 2002 - January 2003)
Ivette Amparo Education
Rafael Cordero School
High School Diploma
Icpr Junior College
Associate Degree (Information System)
EDP University
Associate Degree (Nursing Science)
Ivette Amparo Skills
Financial Operations
Coaching
Relationship Building
Multitasking
Critical Thinking
Attention to Detail
Investigation
Cross-border Transactions
Financial Messaging
Dispute Resolution
Client Services
Confidentiality
Customer Satisfaction
Team Leadership
Regulations
Internal Audits
Issue Management
SWIFT Messaging
SWIFT Payments
Quality Assurance
Subject Matter Experts
Problem Solving
Communication
Interpersonal Skills
Service-Level Agreements (SLA)
Bank Reconciliation
bilingual
Reporting & Analysis
Dodd-Frank
Training
Computer/Technical Literacy
Fast-paced
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Analytical Skills
Customer Service
Spanish
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Medical Billing
Ivette Amparo Summary
Ivette Amparo, based in Charlotte, NC, US, is currently a Foreign Exchange Specialist at Bank of America. Ivette Amparo brings experience from previous roles at Bank of America, Blue Cross NC, Drs. Gómez and Pérez Gastroenterologists and Pavía Hospital. Ivette Amparo holds a High School Diploma @ Rafael Cordero School. With a robust skill set that includes Financial Operations, Coaching, Relationship Building, Multitasking, Critical Thinking and more.
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