2017 -2021 PDXC Technical Onboarding Engineering Lead @
2015 -2017 Service Management Tools and Processes Architect @
2013 -2015 EMEA Crisis Manager @
2011 -2013 Strategic Incident Management @
2011 -2013 HP Incident Management @
2010 -2011 IT Service Technical Lead @
2010 -2010 IMAC Administrator @
2010 -2010 Senior Technical Support Analyst @
2008 -2010 IT Service Desk Agent @
2005 -2005 Electrical service – Junior Electrical Engineer @ KCM AD
Ivan Tzonev Education
Technical University Sofia
Master of Technology (M.Tech.) (Computer and Information Sciences and Support Services)
2005-2011
Antoine du Saint-Exupery
High School (French Language and Literature)
2000-2004
Ivan Tzonev Skills
Written Communication
ITIL
Incident Management
IT Service Management
Service Delivery
Disaster Recovery
IT Operations
SLA
Project Management
Technical Support
CRM
Process Improvement
Integration
IT Management
ITIL Certified
Virtualization
Service Desk
Solution Architecture
Information Technology
Business Process
Ivan Tzonev Summary
Ivan Tzonev, based in Bulgaria, is currently a Senior Cloud Technical Consultant, CloudHealth at CloudHealth by VMware. Ivan Tzonev brings experience from previous roles at DXC Technology and Hewlett Packard Enterprise. Ivan Tzonev holds a 2005 - 2011 Master of Technology (M.Tech.) in Computer and Information Sciences and Support Services @ Technical University Sofia. With a robust skill set that includes Written Communication, ITIL, Incident Management, IT Service Management, Service Delivery and more. Ivan Tzonev has 2 emails on RocketReach.
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