Inbound Lead Generation Representative @ (September 2017 - October 2017)
Customer Service and Billing Representative @ (September 2016 - August 2017)
Ivan Radnev Education
New Bulgarian University
Entrepreneurial and Small Business Operations
2018-2019
Royal Holloway, University of London
Criminology and Psychology
2015-2016
Ivan Radnev Skills
Asset Allocation
Asset Protection
Billing Systems
Chatter
Constructive Feedback
Creative Writing
Creativity and Innovation
Customer Escalation Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
De-escalation
English Translation
Escalation Process
Escalation Resolution
High Pressure Situations
Inbound Lead Generation
Job Coaching
Key Account Relationship Building
Leadership
Logistics Management
Management
Mentoring
Microsoft Excel
Microsoft Office
Microsoft Outlook
Multitasking
Net Promoter Score
Order Management
Photography
Proactive Monitoring
Project Coordination
Project Management
Quality Assurance
Relationship Development
Reverse Logistics
Root Cause Analysis
Skilled Multi-tasker
Supervisory Skills
Team Leadership
Team Management
Teamwork
Theory of Constraints
Third Party Vendor Management
Third-Party Logistics (3PL)
Time Management
Training
White Glove
White Label
Workflow Management
Ivan Radnev Summary
Ivan Radnev, based in Sofia, BG, is currently a Customer Success Manager, Principal at Progress. Ivan Radnev brings experience from previous roles at Progress and OnProcess Technology. Ivan Radnev holds a 2018 - 2019 Entrepreneurial and Small Business Operations @ New Bulgarian University. With a robust skill set that includes Asset Allocation, Asset Protection, Billing Systems, Chatter, Constructive Feedback and more. Ivan Radnev has 2 emails on RocketReach.
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