Iván Lugo Email
Sr. IT Customer Support @ Honeywell
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Iván Lugo Location
- San Luis Potosí, S.L.P., MX
Iván Lugo Work
- Sr. IT Customer Support @ (December 2020 - Present)
- IT Site Coordinator @ CounselGroupFrankfurt - CGF LLC (March 2020 - December 2020)
- Sr IT Operations and Infrastructure Specialist @ (August 2016 - February 2020)
- End User Support Specialist @ (July 2015 - August 2016)
- IT Support Specialist @ (May 2013 - July 2015)
- IT Consultant @ Soluciones de computo avanzadas S.A. de C.V. (February 2013 - May 2013)
Iván Lugo Education
- Universidad Politécnica de San Luis Potosí
Ingeniería en Telemática (IT)
2007-2012 - Colegio de bachilleres #28 San Luis Potosí 2003-2006
Iván Lugo Skills
- 3rd Line Support
- Active Directory
- Asset Management
- CMDB
- Capacidad de análisis
- Change Management
- Ciencias de la computación
- Cloud Computing
- Communication
- Continuous Improvement
- Contract Negotiation
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Domain Controller
- Handover
- IT Consulting
- IT Escalation
- IT Governance
- IT Infrastructure Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT support
- ITIL
- Incident Management
- Information Technology
- Information Technology Infrastructure
- Leadership
- MDM
- Management
- Mobile Devices
- Mobile Telephony
- Office 365
- Operations
- Operations Management
- Oracle Database
- Organizational Leadership
- Planificación estratégica
- Proactive
- Problem Management
- Problem Solving
- Process Improvement
- Production Support
- Resiliency
- Resolución de incidencias
- SOTI
- Service Desk
- Service Operation
- ServiceNow
- Support Management
- System Center Configuration Manager (SCCM)
- Team Building
- Team Leadership
- Teamwork
- Technical Support
- Telecommunications
- Telephony Support
- Windows 10
Iván Lugo Summary
- Iván Lugo, based in San Luis Potosí, S.L.P., MX, is currently a Sr. IT Customer Support at Honeywell Technologies. Iván Lugo brings experience from previous roles at CounselGroupFrankfurt - CGF LLC, BMW Group, T-Systems International and TBC de Mexico. Iván Lugo holds a 2007 - 2012 Ingeniería en Telemática in IT @ Universidad Politécnica de San Luis Potosí. With a robust skill set that includes 3rd Line Support, Active Directory, Asset Management, CMDB, Capacidad de análisis and more. Iván Lugo has 2 emails on RocketReach.
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