Technical Account Manager @ (December 2020 - April 2022)
Manager, Customer Success @ (March 2017 - July 2020)
Customer Success Manager @ (July 2014 - February 2017)
Customer Success Manager and Implementation Manager @ (July 2012 - July 2014)
Ivan Cheung Education
University of California, Santa Cruz
Ivan Cheung Skills
Enablement
Team Leadership
Experimentation
Relationship Building
Easily Adaptable
Case Studies
Strategic Accounts
Business Relationship Management
Escalations Management
Customer Facing Roles
Customer Advocacy
Product Strategy
Key Performance Indicators
Data Analysis
Customer Experience
Commerce
Business Process Improvement
Analytical Skills
Onboarding
Critical Thinking
Negotiation
Communication
Problem Solving
Priority Management
Business Reviews
Renewals
Voice of the Customer
Driving Results
Business Planning
Product Management
E-commerce
Salesforce.com
SEO
SaaS
Leadership
Customer Relations
Project Implementation
Start-ups
Online Marketing
Strategy
User Experience
Customer Satisfaction
Google Analytics
Management
Analytics
Account Management
Project Management
Software as a Service (SaaS)
Search Engine Optimization (SEO)
Microsoft Excel
Ivan Cheung Summary
Ivan Cheung, based in California, United States, is currently a Customer Success Director at Optimizely. Ivan Cheung brings experience from previous roles at Optimizely, Merkle and Reflektion. Ivan Cheung holds a University of California, Santa Cruz. With a robust skill set that includes Enablement, Team Leadership, Experimentation, Relationship Building, Easily Adaptable and more. Ivan Cheung has 4 emails and 2 mobile phone numbers on RocketReach.
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