Ivan Alarcon Email
Senior Director Global Member Operation @ Herbal Life
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Ivan Alarcon Location
- Zapopan, Jal., MX
Ivan Alarcon Work
- 2024 -now Senior Director Global Member Operation @
- 2020 -2024 Senior Director Member Services Engagement Center Americas @
- 2019 -2020 Global Workforce Management and Optimization Director @
- 2015 -2019 WFM Regional Director @
- 2013 -2015 Workforce Management Director @
- 2011 -2013 Senior Planning Manager @
- 2010 -2011 Regional Call Quality Manager @
- 2007 -2010 Planning Regional Coordinator @ Hispanic Teleservices Corporation
- 2006 -2007 Workforce Manager @ Hispanic Teleservices Corporation
- 2003 -2006 Workforce Regional Coordinator @ Hispanic Teleservices Corporation
Ivan Alarcon Education
- Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Master degree in Applied Statistics (Statistics)
2000-2003 - Universidad Veracruzana
Bachelor in Statistics
1995-1999
Ivan Alarcon Skills
- Call Centers
- Customer Experience
- Outsourcing
- Telecommunications
- Workforce Management
- BPO
- Customer Satisfaction
- Team Management
- Operations Management
- Service Delivery
- Contact Centers
- Team Leadership
- CRM
- Vendor Management
- Quality Assurance
- Call Center Development
- Management
- Leadership
- Analysis
- Forecasting
- Business Intelligence
- Business Process Improvement
- Process Improvement
- Analytics
- Strategic Planning
- Training
- Customer Service
- Project Planning
- Continuous Improvement
- Customer Relationship Management Crm
- Customer Relationship Management
Ivan Alarcon Summary
- Ivan Alarcon, based in Zapopan, Jal., MX, is currently a Senior Director Global Member Operation at Herbalife. Ivan Alarcon brings experience from previous roles at Herbalife and Teleperformance Nearshore Region. Ivan Alarcon holds a 2000 - 2003 Master degree in Applied Statistics in Statistics @ Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM. With a robust skill set that includes Call Centers, Customer Experience, Outsourcing, Telecommunications, Workforce Management and more. Ivan Alarcon has 2 emails on RocketReach.
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