Iuvany Rivera Email & Phone Number
Service Delivery Manager @ CETech
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Iuvany Rivera Location
- Fairport, NY, US
Iuvany Rivera Work
- Service Delivery Manager @ (June 2026 - Present)
- Technical Support Manager @ (February 2023 - June 2025)
- Director, Global Technical Support @ (November 2021 - January 2023)
- Manager of Technical Support @ (July 2015 - November 2021)
- Customer Software Support Specialist @ (May 2010 - July 2015)
- Technical Support Manager @ (February 2023 - Present)
- Senior Technical Support Engineer and Technical Account Manager @ (July 2009 - April 2010)
- Technical Support Engineer II @ (January 2008 - June 2009)
- Technical Support Engineer @ (August 2006 - December 2007)
- Technical Support Representative @ (April 2004 - August 2006)
- Applications Specialist @ (July 2001 - April 2003)
- Assistant Manager of Technical Support @ (April 2000 - July 2001)
- Technical Support Engineer @ (July 1999 - March 2000)
- Internet Help Desk Technician @ The Sutherland Group (December 1998 - June 1999)
- Systems Key Operator @ (September 1997 - November 1998)
- Quality Assurance Coordinator @ (January 1996 - March 1997)
Iuvany Rivera Education
- Monroe Community College
(CIS)
1994-1996 - Clarkson University
(EE)
1993-1994 - McQuaid Jesuit High School 1989-1993
Iuvany Rivera Skills
- Issue Management
- Communication
- Executive Visibility
- Performance Reviews
- Autotask
- Customer Support
- Key Performance Indicators
- CSAT
- Spanish
- Customer Experience
- Key Account Management
- Customer Satisfaction
- Customer Relations
- Customer Service
- Digital Printing
- Variable Data Printing
- Software Quality Assurance
- Wine Sales
- Wine Marketing
- Microsoft SQL Server
- Troubleshooting
- Telecommunications
- Unix
- SQL
- Databases
- SharePoint
- Wine
- XML
- HTML
- Windows
- Testing
- .NET
- Windows Server
- IIS
- Active Directory
- Data Center
- Software Documentation
- Quality Assurance
- Software Installation
- Technical Support
- TCP/IP
- Requirements Analysis
- Visio
- Net
Iuvany Rivera Summary
- Iuvany Rivera, based in Fairport, NY, US, is currently a Service Delivery Manager at CETech. Iuvany Rivera brings experience from previous roles at Innovative Solutions, Pharos Systems International, CloudCheckr and IDI Billing Solutions. Iuvany Rivera holds a 1994 - 1996 Monroe Community College. With a robust skill set that includes Issue Management, Communication, Executive Visibility, Performance Reviews, Autotask and more. Iuvany Rivera has 2 emails and 2 mobile phone numbers on RocketReach.
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