ITOSS Information

ITOSS helps technology service providers build, automate, and scale their operational management services. As an extensible Operational Intelligence Platform, ITOSS provides a common operational model for managing customers, technology products, components, KPIs, lifecycle events, support activities, automation, and Service Management integrations. ITOSS connects operational data with the processes and teams responsible for managing technology services. It can evaluate operational conditions, automate recurring tasks, maintain trusted configuration information, provide customer-specific reporting, and initiate or enrich incident workflows through Service Desk integrations. The platform supports multiple customers, countries, operational centers, internal teams, and external service providers. New technologies can be incorporated using standard management interfaces, APIs, and customer-specific integrations. With more than 25 years of operational expertise and over a decade of continuous platform maturity, ITOSS is delivered through professional services, software support, operational consulting, implementation projects, and managed services. No software licensing fees. Value is delivered through services, knowledge, and operational outcomes.