IT Backbone Limited Information

Technical expertise and customer centricity IT Backbone was established in 2008 by Jason Chaplin, and we’re proud to be one of the most trusted and respected names in IT support and managed IT services, delivering technical expertise to a huge range of companies. Proven expertise in every IT service we provide IT Backbone has grown to deliver industry leading services and solutions throughout the UK, to an expansive range of businesses, from small start-ups to multi-site organisations across multiple diverse sectors. We have invested heavily in our infrastructure and our staff development, to ensure that we can provide leading technologies and support them in line with modern ways of working, which have been undeniably transformed as a result of the COVID-19 pandemic. Helping you to grow your business Our aim is to help you grow your business. Whether we deliver IT support, managed IT services or cyber security solutions, we take time to understand the nature of your business, its culture, and how it runs on a day to day basis. We are client centric Our clients are at the heart of everything we do, so we’ll always make a bespoke recommendation to each and every one. When clients contact our service desk, they always talk directly with a technical expert (they’re all in the UK), which means that you won’t need to repeat the issue to a number of different people. Our engineers also maintain an outstanding knowledge base, which enables us to solve any issues quickly and easily. Clients trust us and are with us long term We take pride in delivering exceptional customer service, meeting and exceeding expectations with our IT support and managed IT services. Not only do we work to pre-defined SLAs with our clients, but we also have internal OLAs to ensure that projects follow best practices in accordance to industry best practice ITIL frameworks. We are proud to hear that our clients trust us, and many choose to partner with us long term.