Ismail van Essen Email
Project Manager, Digital and IT @ MacGregor
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Ismail van Essen Location
- Sofia, BG
Ismail van Essen Work
- Project Manager, Digital and IT @ (October 2026 - Present)
- Order to Cash (OTC) and Customer Master Data (CMD) Process Manager @ (November 2023 - Present)
- Finance Operations Development Manager – OTC Taskforce (Finance Project Manager) @ (June 2021 - November 2023)
- Finance Operations Development Manager – Optimus Program (Finance Project and Transition Manager) @ (November 2017 - June 2021)
- Team Leader Intercompany @ (August 2017 - November 2017)
- Order to Bill Team Lead (Project Accounting) @ (October 2015 - August 2017)
- Senior Business Analyst (Project Accounting) @ (August 2015 - October 2015)
- Senior Assistant – PTP Escalations and Critical Vendors (BENELUX) @ Coca-Cola Enterprises, Inc. (November 2014 - June 2015)
- Senior Support Agent | Essent.be (Outsourced Project) @ Euroccor Bulgaria (September 2012 - November 2014)
- Customer Retention Manager @ (September 2010 - April 2012)
- Call Center Agent and Email Support @ (September 2007 - September 2009)
Ismail van Essen Education
- Friese Poort
MBO Information (Communication & Technology, Information Technology)
2000-2004 - BBS TechnikSchule, Germany (internship)
Network Engineer
2003-2004 - Keybite Nederland (internship)
Website Developer
2002-2002 - CSG Comenius
VBO Electro-Technology
1996-2000 - BBS Technik GmbH
Internship (Computer Systems Networking and Telecommunications)
- Keybite Oy
Internship (Web/Multimedia Management and Webmaster)
- CSG Comenius
Pre-vocational Secondary Education (vmbo) (Electro-Technology)
- ROC Friese Poort
Secondary Vocational Education (mbo) (Information Science/Studies)
Ismail van Essen Skills
- Advanced Problem Solving
- Attention to Detail & Accuracy
- Automation
- B2B Support & Relationship Management
- Business Process Management
- CRM & Support Tools (e.g., ticketing systems)
- Change Management & Process Standardization
- Change Management & Stakeholder Engagement
- Change Management & Training Implementation
- Conflict Management
- Conflict Resolution
- Cross-Company Collaboration (Kalmar, Hiab, MacGregor)
- Cross-Company Process Standardization (Kalmar, Hiab, MacGregor)
- Cross-Functional Coordination (Finance & Procurement)
- Cross-Functional Project Leadership
- Cross-Functional Team Coordination
- Cross-Team Coordination
- Customer Master Data (CMD) Management
- Customer Retention Strategies
- Data Integrity
- Data Management
- Data Quality Control
- Decision-Making
- Digital Banking Support
- ERP/SAP Workflow Implementation
- End to End Process Mindset
- Escalation Handling & Case Resolution
- Finance Transformation
- Global Finance Transition & Shared Service Center Setup
- Google BigQuery / Data Analysis & Reporting
- Intercompany Accounting (AP, AR, GL, RTR)
- Invoice & Payment Issue Troubleshooting
- KPI Analysis & Performance Improvement
- Knowledge Transfer & Retained Organization Design
- Lean Six Sigma
- Multichannel Communication
- Negotiation & Persuasion
- Operational Efficiency
- Order to Cash
- Order to Cash (OTC) Process Optimization
- Order-to-Cash (OTC) Process Management
- P&L Management & Cost Optimization
- Performance Monitoring & KPI Improvement
- Performance Monitoring & Quality Control
- Problem Solving
- Process & Order Troubleshooting
- Process GAP Analysis & FTE Planning
- Process Improvement & Change Management
- Process Optimization & Efficiency Improvement
- Process Transition & Knowledge Transfer
- Procure-to-Pay (PTP) Process
- Product Knowledge (Energy Services)
- Project Accounting
- Project Accounting & Financial Control
- Project Management
- Project Management (Multi-Country, Multi-Company)
- Project Management (Planning, Execution, Monitoring)
- Project Planning
- Risk Management
- SAP Key User / ERP Expertise
- SAP Products
- Secure Customer Authentication
- Stakeholder Coordination & Communication
- Stakeholder Engagement
- Stakeholder Engagement & Communication
- Stakeholder Management
- Stakeholder Management & Communication
- System Enhancements & Digital Transformation
- Taking ownership
- Team Leadership
- Team Leadership & People Management
- Team Leadership During Transitions
- Teamwork
- Technical Troubleshooting
- Transition Management
- Transition Management & SOP Development
- Value Stream Mapping
- Vendor Relationship Management
- Workflow Documentation & Optimization
- Workflow Improvement & Lean Operations
Ismail van Essen Summary
- Ismail van Essen, based in Sofia, BG, is currently a Project Manager, Digital and IT at MacGregor. Ismail van Essen brings experience from previous roles at MacGregor and Cargotec. Ismail van Essen holds a 2000 - 2004 MBO Information in Communication & Technology, Information Technology @ Friese Poort. With a robust skill set that includes Advanced Problem Solving, Attention to Detail & Accuracy, Automation, B2B Support & Relationship Management, Business Process Management and more.
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