Islam Sayed Email & Phone Number
Senior Manager, Customer Experience (Egypt and GCC) @ Zyda
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Islam Sayed Location
- Cairo, Cairo Governorate, EG
Islam Sayed Work
- Senior Manager, Customer Experience (Egypt and GCC) @ (June 2024 - Present)
- Operations Manager @ (January 2023 - June 2024)
- Client Support Manager @ (February 2022 - February 2023)
- Support Team Lead @ (September 2020 - February 2022)
- Operations Team Lead @ (November 2018 - May 2020)
- Community Support Specialist @ (March 2017 - October 2018)
- Water Polo Coach @ Al Ahly Sporting Club (January 2013 - January 2019)
- Retail Sales Specialist @ (January 2015 - January 2016)
- Customer Service Representative @ TE data (January 2014 - January 2015)
Islam Sayed Education
- El Ahram Academy
Bachelor's degree (Management Information Systems, General)
2009-2014
Islam Sayed Skills
- AI Adoption
- Analytical Skills
- Automation
- Budget Forecasting
- Budgeting
- Business Metrics
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Reviews
- Call Center Development
- Capacity Planning
- Churn Management
- Coaching
- Communication
- Contact Center Management
- Contact Centers
- Corrective Actions
- Cost Planning
- Cost Reduction
- Crisis Management
- Customer Experience
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Data Analytics
- Decision-Making
- Direct Sales
- Documentation
- Expenses
- Google Sheets
- Hiring
- Issue Resolution Management
- KPI Reporting
- Leadership
- Lean Six Sigma
- Management
- Mentoring
- Microsoft Excel
- Microsoft Office
- Negotiation
- Operational Excellence
- Operations Management
- Oral Communication
- People Development
- People Management
- Presentation Skills
- Problem Solving
- Process Improvement
- Public Speaking
- Quality Assurance
- Recruiting
- Relationship Building
- Revenue & Profit Growth
- Sales
- Six Sigma
- Software as a Service (SaaS)
- Stress Management
- Team Leadership
- Team Management
- Team Motivation
- Teamwork
- Time Management
- Vendor Management
- Work Under Minimal Supervision
Islam Sayed Summary
- Islam Sayed, based in Cairo, Cairo Governorate, EG, is currently a Senior Manager, Customer Experience (Egypt and GCC) at Zyda. Islam Sayed brings experience from previous roles at Zyda and Uber. Islam Sayed holds a 2009 - 2014 Bachelor's degree in Management Information Systems, General @ El Ahram Academy. With a robust skill set that includes AI Adoption, Analytical Skills, Automation, Budget Forecasting, Budgeting and more. Islam Sayed has 1 emails and 1 mobile phone numbers on RocketReach.
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