Irma Flores Email
Customer Care Manager (Delivery and Operations) @ Avnet
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Irma Flores Location
- Guadalajara, Jal., MX
Irma Flores Work
- Customer Care Manager (Delivery and Operations) @ (October 2019 - Present)
- RSH-Quality and Contact Center Manager @ (February 2018 - August 2019)
- Contact Center Operation Manager @ (May 2015 - January 2018)
- Service Delivery Operations Supervisor II @ (January 2011 - January 2015)
- Service Delivery Operations Supervisor I @ (January 2009 - January 2011)
- Service Delivery Operations Supervisor @ (March 2005 - November 2007)
Irma Flores Education
- Centro Universitario UNE
(Business Administration and Management, General)
Irma Flores Skills
- Liderazgo de equipos
- Centro de llamadas
- Administración y dirección de empresas
- Experiencia del cliente
- Mejora de procesos
- Gestión de relaciones con clientes
- Satisfacción del cliente
- Microsoft Office
- Customer Experience
- Coaching
- Call Centers
- Team Leadership
- Process Improvement
- Ventas
- Solución de problemas
- Customer Satisfaction
- Microsoft Word
- Dirección y desarrollo de equipos de trabajo
- Liderazgo
- Leadership
- Six Sigma
- PowerPoint
- Troubleshooting
- Management
- Team Management
- Microsoft PowerPoint
- Supervisor
- Seis Sigma
- Customer Service
- Centros de contacto
- Mejora de procesos de negocio
Irma Flores Summary
- Irma Flores, based in Guadalajara, Jal., MX, is currently a Customer Care Manager (Delivery and Operations) at Avnet. Irma Flores brings experience from previous roles at TCL Corporation, Bank of America and TELETECH. Irma Flores holds a Centro Universitario UNE. With a robust skill set that includes Liderazgo de equipos, Centro de llamadas, Administración y dirección de empresas, Experiencia del cliente, Mejora de procesos and more. Irma Flores has 3 emails on RocketReach.
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