Iris Yacat Email & Phone Number
Chief Operations Officer and Chief Customer Experience Officer @ UBX Philippines
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Iris Yacat Location
- Valenzuela, NCR, PH
Iris Yacat Work
- Chief Operations Officer and Chief Customer Experience Officer @ (August 2021 - Present)
- Head of Transformation and Operational Excellence, MBPS @ (April 2021 - August 2021)
- AVP, Digital Operations MBPS @ (January 2018 - March 2021)
- VP, Head of Insurance Operations @ (September 2014 - January 2018)
- Director, Business Process Management, Asia Regional Operations @ (October 2013 - September 2014)
- Director, Head of Strategic Initiatives and Learning, MBPS @ (February 2013 - September 2013)
- Operations Director, MBPS @ (July 2010 - January 2013)
- Operations Manager, MBPS @ (June 2009 - June 2010)
- Team Leader, Asst. Team Leader, Business Process Associate, MBPS @ (May 2006 - May 2009)
- Administrative Assistant @ (January 2001 - January 2006)
- Technical Research Asst. @ The Ingredients Company (January 1996 - January 1997)
Iris Yacat Education
- University of the Philippines
Bachelor of Science in Food Technology
1992-1996
Iris Yacat Skills
- Customer Experience
- Presentation Skills
- Account Management
- Business Process Improvement
- Business Analysis
- Operations Management
- Process Improvement
- Business Process Management
- Call Centers
- Project Management
- Outsourcing
- BPO
- Management
- Call Center
- Vendor Management
- Business Process
- Performance Management
- Leadership
- Transition Management
- Data Warehousing
- Forecasting
- Workforce Management
- Life Insurance
- Analytics
- Data Visualization
- Strategic Planning
- Risk Management
- Change Management
- Start-ups
- Entrepreneurship
- Team Leadership
- People Management
- Employee Rewards Programs
- Employee Recognition
- Systems Thinking
- Decision-Making
- Hiring Practices
- Diversity & Inclusion
- Allyship
- Transformational Leadership
Iris Yacat Summary
- Iris Yacat, based in Valenzuela, NCR, PH, is currently a Chief Operations Officer and Chief Customer Experience Officer at UBX. Iris Yacat brings experience from previous roles at Manulife and AIA Philippines. Iris Yacat holds a 1992 - 1996 Bachelor of Science in Food Technology @ University of the Philippines. With a robust skill set that includes Customer Experience, Presentation Skills, Account Management, Business Process Improvement, Business Analysis and more. Iris Yacat has 3 emails on RocketReach.
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