Iris Yacat Email & Phone Number
Chief Operations Officer and Chief Customer Experience Officer @ UBX Philippines
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Iris Yacat Location
- Valenzuela, NCR, PH
Iris Yacat Work
- 2021 -now Chief Operations Officer and Chief Customer Experience Officer @
- 2021 -2021 Head of Transformation and Operational Excellence, MBPS @
- 2018 -2021 AVP, Digital Operations MBPS @
- 2014 -2018 VP, Head of Insurance Operations @
- 2013 -2014 Director, Business Process Management, Asia Regional Operations @
- 2013 -2013 Director, Head of Strategic Initiatives and Learning, MBPS @
- 2010 -2013 Operations Director, MBPS @
- 2009 -2010 Operations Manager, MBPS @
- 2006 -2009 Team Leader, Asst. Team Leader, Business Process Associate, MBPS @
- 2001 -2006 Administrative Assistant @
- 1996 -1997 Technical Research Asst. @ The Ingredients Company
Iris Yacat Education
- University of the Philippines
Bachelor of Science in Food Technology
1992-1996
Iris Yacat Skills
- Customer Experience
- Presentation Skills
- Account Management
- Business Process Improvement
- Business Analysis
- Operations Management
- Process Improvement
- Business Process Management
- Call Centers
- Project Management
- Outsourcing
- BPO
- Management
- Call Center
- Vendor Management
- Business Process
- Performance Management
- Leadership
- Transition Management
- Data Warehousing
- Forecasting
- Workforce Management
- Life Insurance
- Analytics
- Data Visualization
- Strategic Planning
- Risk Management
- Change Management
- Start-ups
- Entrepreneurship
- Team Leadership
- People Management
- Employee Rewards Programs
- Employee Recognition
- Systems Thinking
- Decision-Making
- Hiring Practices
- Diversity & Inclusion
- Allyship
- Transformational Leadership
Iris Yacat Summary
- Iris Yacat, based in Valenzuela, NCR, PH, is currently a Chief Operations Officer and Chief Customer Experience Officer at UBX. Iris Yacat brings experience from previous roles at Manulife and AIA Philippines. Iris Yacat holds a 1992 - 1996 Bachelor of Science in Food Technology @ University of the Philippines. With a robust skill set that includes Customer Experience, Presentation Skills, Account Management, Business Process Improvement, Business Analysis and more. Iris Yacat has 2 emails on RocketReach.
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