Irena Lauer Email
Chief Customer Officer @ AirHelp
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Irena Lauer Location
- Poland
Irena Lauer Work
- Chief Customer Officer @ (January 2025 - Present)
- VP of Operations @ (March 2022 - January 2025)
- Director of Operations Centre @ (November 2020 - March 2022)
- Head of Customer Support @ (November 2019 - November 2020)
- Head of New Processes Development @ (May 2019 - November 2019)
- Board Member @ AirHelp Services Poland Sp. z o.o. (January 2024 - Present)
- Deputy Director, Life Insurance Department @ (January 2019 - April 2019)
- Deputy Director, Sales Department @ (April 2016 - December 2018)
- Deputy Director, Sales Distribution Strategy Office @ (January 2016 - March 2016)
- Project Manager @ (July 2007 - December 2015)
- Sales Team Manager @ (January 2004 - June 2007)
Irena Lauer Education
- Gdańsk University of Technology
International MBA in Strategy (Programme and Project Management)
2024-2026 - Kozminski University
Psychology for managers
2021-2022 - Uniwersytet SWPS
Innovation management - Design Thinking
2015-2016 - Uniwersytet WSB Merito Gdańsk
Public Relations and Relationship Marketing
2005-2006 - Gdańsk University of Technology
Magister (Mgr) (Marketing)
1998-2002
Irena Lauer Skills
- Analiza biznesowa
- Doskonalenie procesów biznesowych
- Doskonałość operacyjna
- Negocjacje
- Strategia
- Umiejętności analityczne
- Zarządzanie operacyjne
- Zarządzanie projektem
- Zarządzanie zespołem
- Zarządzanie zmianą
Irena Lauer Summary
- Irena Lauer, based in Poland, is currently a Chief Customer Officer at AirHelp. Irena Lauer brings experience from previous roles at AirHelp. Irena Lauer holds a 2024 - 2026 International MBA in Strategy in Programme and Project Management @ Gdańsk University of Technology. With a robust skill set that includes Analiza biznesowa, Doskonalenie procesów biznesowych, Doskonałość operacyjna, Negocjacje, Strategia and more. Irena Lauer has 2 emails on RocketReach.
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