iRelate Information

iRelate is a leading Customer Experience System Integrator. We assist organizations at addressing their sales, marketing & customer service challenges with the smart use of Customer Experience (CX) technology solutions. We drive Customer Experience and IT collaboration. We do more than simply automating your sales, marketing & customer services processes. We combine our functional and technical expertise to help you transform your CX service model and to deliver more value to your organization. Our services include : 1. "Hire our experts": expert staffing and advisory services: business, functional and technical consulting, Customer Experience technology roadmap, process analysis, process (re)design, process improvement, requirements definition. 2. "One-Stop-Shop CX as a services" : transform your business with cloud or on-premise, hosting and managed services. Siebel CRM & PRM, Oracle CX offering – Sales (Salescloud), Services (Rightnow), Marketing (Eloqua, SRM, Responsys) Member of the Cronos Group. Oracle Belux Partner of the Year - Applications: 2010 & 2011 Specialties: Marketing automation, Customer Relationship Building &Management, Customer Service integration & optimization.