Ipso Facto Information

We offer our best prices to everyone. We buy from wholesalers and sell to the public. For stores who wish to contact our suppliers, we have listed a few of our suppliers who also do retail on our links page but with the exception of these, we do not give out supplier contact info to anyone. Q: I see an item listed as sold out, when will you have it again?...or I saw an item on your site several months/years ago, but do not see it now. Can it still be ordered? A: Those items listed as "sold out" will disappear from the site and be replaced by new stock as it comes in. In the retail fashion business merchandise is ordered months in advance and then arrives as ready. Most styles are generally not recut unless my suppliers get huge reorders or something becomes a staple item (like a particular style of plain jeans). We share your frustration, but because everything is made overseas, our suppliers cannot do small runs or immediate recuts given that some unique fabrics (especially those milled for a particular style group) are in limited supply. So the quantity of a style being manufactured is decided many months before you see it at Ipso Facto. Also there are minimum order requirements, so we cannot reorder one item as needed, but have to put together an order comprised of other needed items, which can take time if a manufacturer doesn't have anything else we need in stock. If there is a particular item you are interested in please EMAIL US and we can try to find out if our suppliers plan to remake the garment in the future, or if it is already on its way. But typically our vendors design and manufacture new styles for each season and delete the old. Q: I received an item and it does not fit/ I do not wish to keep it. What are my options? A: We clearly state during the ordering process that refunds are not an option, but we will happily exchange any unworn item within a few weeks of receipt, but the customer must pay freight costs both ways. (Shipping costs on the replacement item and the return of the item originally sent.) Of course the freight charges are waived in the event we make an error but we typically do not refund return freight costs. Remember, the owner herself answers all email so please remember to be civil as if you were speaking to a live person because you are! Rudeness will not get you better customer service! Q: I just received a pair of shoes and the size inside is not what I ordered. A: The British SIZE CHART method is different than U.S. SIZE CHART. U.K. sizes are typically one (men's) or two (women's) sizes smaller than U.S. (ie. a British 8 is a U.S. Men's 9 and a womens American 7 is a U.K. 5.) Check the shoe box for the item you received as often times the conversion is listed there. Q: I received my order but not everything I ordered was shipped. Was I charged for these items and can I expect a backorder? A: No we do not charge for items we cannot ship and do not keep backorders. Since we typically only have one of each size/style in stock and can only update the website weekly, sometimes we may sell out of an item before we get your order or can remove it from the website. A printed receipt which accompanies the order will usually state which items we were unable to send. We will usually contact a customer to inform of this and offer similar items that we do have in stock which may not appear on our webpage. Q: I want rush shipping. How much do you charge for this? A: We can sometimes provide rush shipping by request, just mention it in the notes section of your order. We cannot guarantee rush delivery (especially during Halloween) and there are additional charges. If you call or email us your request for rush delivery we will let you know the charges and delivery time to expect. Our standard shipping charges include shipping via Priority Mail (except items under $20 / heavy items) shipping of 2-7 days. Shoes are sent either parcel post or priority depending on weight and destination and freight amount paid. Just read our customer testimonials page, and you'll get an idea how fast we ship! Please note that we do not use UPS/Fedex, only USPS. Q: Can I give special delivery instructions, such as not to leave my package on my doorstep in my absence or rush delivery?