IP Integration Technology Stack

3CX is a software-based PBX solution with a cloud hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Agile Communication Environment links business systems to communications infrastructure in a simple and open way. Avaya ACE provides complete packaged applications along with a software development environment to create communication-enabled applications simply and rapidly, using simple Web Services APIs that don’t require telephony expertise.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Call Management System (CMS) is a software product for businesses and organizations that receive a large volume of telephone calls processed through the Automatic Call Distribution (ACD) feature of the Avaya Aura Communication Manager CMS system. Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite and includes custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.

Avaya IP Office is a mid and small businesses phone system.

Avaya IQ collects agent outbound call information from Proactive Contact when agents are supporting both inbound and outbound calls through agent blending.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

FlipSnack helps to easily create stunning HTML5 flipbooks, interactive brochures, magazines, catalogs and photobooks, etc.

The Windows Azure Platform enables businesses to run critical applications with a higher performance-price ratio by running them on the services platforms data centers on a pay-as-you-go basis.

VMware vCenter is advanced server management software that provides a centralized platform for controlling VMware vSphere environments, allowing organizations to automate and deliver a virtual infrastructure across the hybrid cloud environment.

WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking, content storage and upload.

WPBakery Page Builder is a page builder plugin for WordPress which allows you to create stunning website content.

Yoast offers plugins to improve SEO and optimize web sites and blogs.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Adobe InDesign is a desktop publishing software application.

Adobe Photoshop is a webtop application for editing images and photos online.

Adobe InDesign is a layout and page design software for print and digital media to create beautiful graphic designs with typography from the world՚s top foundries and imagery from Adobe Stock.

Adobe Photoshop is an advanced graphics manipulation and editing software used for image editing, graphics design and digital art.

Avaya Aura is an enterprise collaboration software.

Microsoft Exchange Server is an email, calendaring, contact, scheduling, and collaboration platform

Microsoft Office 365 provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Chrome is a cross-platform web browser developed by Google.

FlexSlider is a free responsive jQuery slider toolkit that supported in all major browsers with navigation options & touch swipe support.

Font Awesome makes it easy to add vector icons and social logos to their website.

Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Calabrio is customer experience intelligence company that empowers organizations to enrich human interactions.

Digital customer engagement platform.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

TeamViewer is a solution for remote control, desktop sharing and file transfer that works behind any firewall and NAT proxy.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

Blue Prism pioneers in enterprise robotic process automation software that provides a digital workforce designed to automate complex end-to-end operational activities.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

Mimecast provides a fully-integrated suite of email protection services, including spam filtering, email continuity, and archiving.

Mimecast Gateway is a SaaS-based email security solution that uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.

Symantec provides cybersecurity software and services.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

Juniper helps design, develop, and sells network products and services worldwide.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC Disaster Recovery allows enterprises to copy backed-up VMs from their on-premise environments to the public cloud (AWS, Azure, etc.) for the orchestration and automation of DR testing, DR fail-over and failback of Tier 2 workloads to/from the cloud in a disaster scenario.

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

Dell EqualLogic is a versatile and next generation SAN array series, which is built for enterprise and growing environments.

HPE MSA is a flash ready SAN storage system designed for affordable application acceleration ideal for small and remote office deployments.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Distributed File System (DFS) is a set of client and server services that can be installed on Windows Server to automatically synchronize files between servers.

IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

VMware vCenter Server is advanced server management software that provides a centralized platform for controlling VMware vSphere environments, allowing organizations to automate and deliver a virtual infrastructure across the hybrid cloud environment.