Inversiones DRC, S.A. Information

We are a BPO specialized in customer experience and debt recovery, serving companies across Latin America and the United States. Our leadership team brings over 40 years of experience in telecommunications and customer service. That is our foundation: we did not come to collections from collections, we came from service. CUSTOMER EXPERIENCE Extensive experience managing customer care for telecommunications, internet service providers, financial services and BNPL. Over 8 million customers managed. DEBT RECOVERY Extensive experience in collections for banking, fintech and BNPL across the region. Early-stage, administrative and pre-legal collections, executed with a service mindset: we recover the balance without damaging the customer relationship. APPLIED ARTIFICIAL INTELLIGENCE We use AI to make our people better, not to replace them: • AI-assisted onboarding and continuous agent training • Detection of performance and soft-skill gaps • Sentiment analysis across interactions • Call quality evaluation against predefined metrics • Portfolio segmentation by likelihood of payment • Chatbots for first-level support BUSINESS CONTINUITY Operating in Venezuela has made us rigorous about uptime. Most providers own a generator; we have run a full month on ours. • On-site generator sized for the entire operation, with established diesel supply • Two independent internet providers • Proven work-from-home contingency • A 90-seat secondary site available as backup • 99% uptime HOW WE WORK We operate as an extension of your team, with omnichannel support (voice, chat, WhatsApp, email and social media), in Spanish and English. Nearshore delivery aligned with U.S. Eastern business hours. Considering outsourcing your customer care or collections? Let's talk: comercial@inversionesdrc.com