Insurance & Financial Services Ombudsman Scheme Information

Check out our latest updates about New Zealand insurance and financial services issues, topics and events. We share tips and lessons about common complaint issues - to help improve outcomes for the consumer and sector. For 25 years, the IFSO Scheme has provided an independent, fair and free dispute resolution service for customers of our members: 54 insurers, 2,100 financial advisers, 600 advice business and 1,700 other service providers. Thinking of joining? Call us! IFSO Scheme membership includes: * Free helpline 0800 888 202 to assist early resolution of customer issues * Online templates and checklist for fair and effective complaints management * Online resources and training for FAP's 2021 licensing compliance * Regular insights and updates from complaint dashboards * Online case study database * Extensive member training and professional development