Overseas Shipholding Group, Inc. is a leading provider of energy transportation services delivering crude oil and petroleum products throughout the United States and the world. Founded in 1948, OSG has operated through multiple shipping cycles, adjusting our business as needed to compete and succeed. Our well-maintained fleet, and commitment to high quality, incident-free service, has positioned us as a preferred energy transportation provider to major oil companies, refiners and traders.
Peak Outsourcing isn’t your typical BPO. We scale standards—not just headcount.
Traditional outsourcing relies on scripts and rigid processes. We replace that with custom‑built Customer Experience (CX), back‑office, technical support, and specialized workflows aligned to your brand and goals.
Our teams become true extensions of your organization through immersive brand training, voice‑and‑tone programs, and operational integration across onshore, nearshore, and offshore locations.
We deliver accountability you don’t have to chase: transparent SLAs, shared‑risk models, and pilot programs that prove value before you scale. No KPI theatre—just metrics that matter to your customers.
We maintain rigorous compliance (HIPAA, GDPR, PCI‑DSS) and robust data protection across every site.
With 300+ seats available today and thousands more across established delivery centers, Peak Outsourcing provides flexible, global support.
Our global footprint, built for scale:
• Philippines: CX, back‑office, analytics, technical support.
• Belize: Nearshore alignment and collaborative, customer‑facing support.
• U.S./Canada: Strategic client management and program oversight
• Expansion pipeline includes Latin America and APAC markets to support diversified, resilient delivery.
Specialties:
E-Commerce • Healthcare Support • Insurance Verification • Legal Process & Records Retrieval • Customer Experience • Sales Calls • Technical Support • Marketing Services • Project Management • Revenue Cycle Support • Web & App Development • Finance & Accounting • Banking • PEO Services • Hospitality • Manufacturing • Media • Telecom • Retail • Plus customized solutions for any workflow where we can be the right fit.
If outsourcing has failed you before, you are exactly who we built this for. Let’s build something custom — something that actually works and scales.
Email:
buildyourteam@peakoutsourcing.com
Total Solutions is your easy choice for your I.T. problems. Our team of experienced I.T. Professionals is dedicated to providing your business with the most relevant and cost effective solution to any size I.T. issue. Specializing in Managed Business I.T. Solutions and Professional Infrastructure Design Services, our efficient and constantly improving approach to your I.T. support and service will have your I.T. environment performing exactly the way you need.
Thanks to the support of our loyal customers and community partners, we have been serving the Mohawk Valley and beyond for over 20 years. Contact us today to find out how we can make I.T. easy for you as well.
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