Ingeo Systems Competitors

Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams and contact centres become smarter, faster and more compliant. We combine deep operational expertise with innovation and best-in-class technologies to deliver outcome-led solutions—ranging from intelligent AI automation and workforce optimisation to secure communications and compliance. We partner closely with the world’s best technology vendors, taking a customer-obsessed, outcome-based approach to every engagement—empowering organisations to enhance operations, reduce costs, maintain regulatory confidence, and improve both customer and employee satisfaction. Our mission is simple: to deliver tailored, scalable solutions that transform customer interactions and drive measurable return on investment—today and into the future.

ADS is a leading provider of contact recording technology and technical support. We deliver technology and services to ensure your critical communications are captured reliably, stored securely, and easily accessible when needed. We make certain you have the right solution to not only capture communications and data but also to turn it into actionable insight. Our customers include public safety, law enforcement, child advocacy centers, utility companies, and hospitals.

Great news! Red Box is now part of Uniphore, the leading provider of conversational AI and Automation solutions for the enterprise. Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the Uniphore X platform, which global enterprises have come to rely on to derive value from every conversation. Uniphore will now deliver seamless access to AI-ready voice and screen recording data from 100% of conversations to drive automation and analytics at scale in the contact center through its industry leading conversational AI and automation This will help drive faster time to value and a better customer experience at a lower cost. With complete access and control of their captured data via open APIs, organizations will also be able to leverage the full value of voice recordings to help make timely and strategic business decisions in real-time as well as ensuring regulatory compliance.