Indicate me Information

Indicate me is a Customer Intelligence Platform that turns customer conversations into decision-ready insights for the whole organization. Most companies sit on thousands of customer conversations in calls, emails, chats, bots and surveys. Few know what's in them. Indicate me brings these conversations together in one place, transcribes them with high quality in 13 languages, and structures them by topic, sentiment and drivers of satisfaction. The platform: - Ask Me: ask questions about your customer conversations in plain language. Answers are validated against the source interactions, and Deep Mode explains why something is happening, not just what. - AI Buddy: a digital coach that evaluates a selection of each agent's conversations against your quality criteria and gives consistent, structured feedback. - Dashboards & reports: shared views and scheduled reports built on what customers actually say. - Customer surveys: NKI CSAT, NPS and CES across phone, SMS, email and chat, connected to the conversations behind the scores. - Integrations: connects to your existing contact centre, CRM, chat, email and survey systems.