Impactron Global Information

Impactron is a pure-play ServiceNow partner. We design, build and run ServiceNow for insurers and manufacturers across the UK, Ireland and Northern Europe. Our focus: Insurance and the London Market We understand how the speciality market actually works: brokers, MGAs, carriers and delegated authority. Our work spans underwriter workbench design, submission intake and triage, risk and renewal servicing, broker and distribution workflows, and claims support operations, built on CSM and FSM with accelerators already proven in delivery. Manufacturing Industrial equipment, automotive and dealer networks, building products and configurable goods. Quoting for configurable products, order management, and the customer service and field operations that follow the sale. Other Industry agnostic - ITSM, HRSD, AI Control Tower, ITAM Product Expertise: ServiceNow CRM Lead, account and opportunity management, Sales and Order Management, Customer Service Management, Field Service Management and Contract Lifecycle Management, built as one connected revenue process. Our work sits in the detail that decides whether CRM holds up in production: product and price model design, order decomposition and orchestration, entitlement and case routing, agent experience, and integration into ERP, policy and billing systems. ServiceNow CPQ (formerly Logik.ai) Configuration, pricing and quoting for complex, configurable and engineered products. Constraint-based product modelling, guided selling, pricing and discount rules, approval chains, proposal and document generation, and a clean handover into order management. We also take on migrations from legacy CPQ and the harder problems of multi-channel quoting across direct, dealer and partner routes. Our team Certified Technical Architects or Sr consultants lead every engagement, supported by consultants certified across CRM, CPQ, SOM, CSM, FSM and CLM. We publish our practitioner thinking openly at impactron.global/resources - please visit.