ImpacTech Information

We make AI-driven software that increases your business impact, so you deliver the sales, support and marketing your customers want. Become the best part of the customer journey with our end-to-end suite of software Impact CRM, Impact AI, Impact Telecom and Impact PSP Gateway. Your team will love our simple to use AI-driven services because they enhance customer experience, streamline operations and reduce internal inefficiencies. Every customer gets diverted to the most knowledgeable employee. This reduces on-boarding, acquisition cost, improves customer support which increases loyalty and drives greater customer lifetime value. IMPACT CRM KEY FEATURES Single screen customer journey profile Fully customisable KYC/onboarding process Supercharged sales team Intelligent real-time reporting Dynamic lead scoring Built-in telephony, chatbot and email IMPACT AI TOOLS Sales Intelligence Brand protection Intelligent Lead Scoring Employee Scoring Churn rate reduction (loss of customers) Skill-based routing for customers and leads IMPACT TELECOM KEY FEATURES Save up to 80% on call costs 100% pay per use Highest security, availabilityand quality Unlimited users andsimultaneous calls Bulk SMS messaging Fully managed communications services All the featuresof a modernUCsolutionon the cloud IMPACT PSP GATEWAY KEY FEATURES Single integration provides a global payment service 300+ payment gateways Rules-based transaction flow Customisable branding, customer limits and user permissions Real-time transaction monitoring OUR STORY When ImpacTech formed our vision was to build software that enhances the bond between a business and its customers and turns them into ambassadors for their products and services. Our team of impactivators is growing every day and our primary focus is on innovation. We achieve this through the synergy created by our teams and bringing out the very best in each other