Ilan Shapiro Email & Phone Number
Customer Care and Quality Director @ L&Q
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Ilan Shapiro Location
- London, GB
Ilan Shapiro Work
- Customer Care and Quality Director @ (February 2023 - Present)
- Customer Care, Quality and Special Projects Director @ (February 2022 - Present)
- Group Customer Service Director @ (May 2018 - February 2023)
- Group Customer Service Director @ (May 2018 - February 2023)
- Head of Customer Experience @ (July 2015 - May 2018)
- Regional Head of Experience @ (February 2013 - July 2015)
- Regional Head of Customer Service @ (February 2013 - July 2015)
- Customer Service Manager – St George London @ (January 2011 - February 2013)
- Customer Service Manager @ St George London (January 2011 - February 2013)
- Head of Customer Service @ (April 2009 - February 2010)
- Head of Customer Service @ LBWF (April 2009 - February 2010)
- Head of Maintenance @ (January 2005 - April 2009)
- Outsourcing Manager @ News International (January 2003 - January 2005)
Ilan Shapiro Skills
- Avaya Products
- Board of Directors
- Business Restructures
- Challenger Sales
- Change Management
- Collaborative Problem Solving
- Communication
- Construction Management
- Construction Site Inspections
- Contact Center Transformation
- Cost Accounting
- Customer Development
- Customer Experience
- Customer Experience Management
- Customer Experience Transformation
- Customer Insight
- Customer Quality
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Value Proposition
- Data Analysis
- Delivery Management
- Exceeding Customer Expectations
- Experienced Sales Professional
- Fire Restoration
- Fire Safety
- Internal Customers
- Leadership
- Leadership Accountability
- Maintenance Improvement
- Maintenance Managers
- Market Research
- Net Promoter Score
- Product Lifecycle Management
- Project Management
- Quality Management
- Relationship Building
- Remediation Engineering
- Sales Trainings
- Service Delivery Optimization
- Statistical Data Analysis
- Strategy
- Tenant Improvement
- Training
- Voice of the Customer Analysis
- Zero Defects
Ilan Shapiro Summary
- Ilan Shapiro, based in London, GB, is currently a Customer Care and Quality Director at L&Q. Ilan Shapiro brings experience from previous roles at L&Q, St. Modwen Homes and Mount Anvil. With a robust skill set that includes Avaya Products, Board of Directors, Business Restructures, Challenger Sales, Change Management and more. Ilan Shapiro has 2 emails and 1 mobile phone numbers on RocketReach.
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