Igor Doronin Email & Phone Number
CXO and Managing director of customer experience, CVM, b2c products and business platforms @ Sberbank
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Igor Doronin Location
- Moscow, RU
Igor Doronin Work
- CXO and Managing director of customer experience, CVM, b2c products and business platforms @ (September 2024 - Present)
- Director of CVM and Customer experience and Customer service @ (June 2021 - September 2024)
- Customer Service Director @ (January 2019 - June 2021)
- Head of Customer Service @ (October 2015 - January 2019)
- Head of CRM Strategy and Projects @ (March 2015 - October 2015)
- Head of Procurement development and automation @ (May 2012 - March 2015)
- Procurement transformation manager @ (November 2008 - April 2012)
- Head of strategy and financial analysis department @ Watch retail company Classic of the time (Nine Time) (January 2006 - September 2008)
- Leading specialist in development of company strategy, procurement and financial analysis @ Watch retail company Classic of the time (Nine Time) (February 2003 - December 2005)
Igor Doronin Education
- Higher School of Economics
Business Administration and Management (General)
2006-2009 - Moscow State Industrial University (MSIU)
Accounting and Finance
1999-2005
Igor Doronin Skills
- Business Intelligence
- Business Process Improvement
- CRM
- Cross-functional Team Leadership
- Financial Analysis
- IT Procurement
- Inspiring People
- Oracle E-Business Suite
- People Development
- Process Automation
- Process Optimization
- Project Management
- Purchase Management
- Purchasing Processes
- Retail
- Spend Analysis
- Strategic Planning
- Team Building
- Team Management
- Telecommunications
- Transformational Projects
- Запуск новых продуктов
- Искусственный интеллект
- Клиентоориентированный сервис
- Маркетинг
- Обслуживание клиентов
- Персонализация
- Показатель лояльности клиентов
- Прогнозная аналитика
- Продажи
- Розничный банковский бизнес
- Сохранение клиентской базы
- Стратегия
- Телемаркетинг
- Управление продуктами
- Управление службой поддержки клиентов
- Экосистема
- Oracle E Business Suite
- Business Analysis
- Marketing
- Cross Functional Team Leadership
- Change Management
Igor Doronin Summary
- Igor Doronin, based in Moscow, RU, is currently a CXO and Managing director of customer experience, CVM, b2c products and business platforms at Sberbank. Igor Doronin brings experience from previous roles at MegaFon and МТС. Igor Doronin holds a 2006 - 2009 Business Administration and Management in General @ Higher School of Economics. With a robust skill set that includes Business Intelligence, Business Process Improvement, CRM, Cross-functional Team Leadership, Financial Analysis and more. Igor Doronin has 1 emails and 1 mobile phone numbers on RocketReach.
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