Ignacio Morales Email & Phone Number
Senior Manager, Workforce Management @ Hoya Vision Care
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Ignacio Morales Location
- Texas, United States
Ignacio Morales Work
- Senior Manager, Workforce Management @ (September 2023 - Present)
- Workforce Management Analyst @ (March 2018 - September 2023)
- Workforce Management Analyst and Consultant @ (March 2014 - March 2018)
- Workforce Management Coordinator @ (February 2006 - March 2014)
- Spanish - Online Banking Escalated Support Associate @ (August 2006 - October 2006)
- Online Banking Escalated Techinal Associate @ (June 2006 - August 2006)
- Online Banking Associate @ (February 2006 - June 2006)
- Technical Support Analyst @ IGI (January 2004 - January 2005)
- Technical Support Analyst @ (January 2003 - January 2004)
Ignacio Morales Education
- Brookhaven Community College
Associate's Degree (Computer/Information Technology Administration and Management)
Ignacio Morales Skills
- Analytical Skills
- Aspect
- Avaya Technologies
- Banking
- Business Analysis
- Business Process Improvement
- Business Process Management
- CMS
- CUIC
- Call Centers
- Capacity Planning
- Contact Centers
- Critical Thinking
- Customer Service
- Data Analysis
- Data Analytics
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Outlook
- Process Improvement
- Project Management
- Research
- Risk Assessment
- Risk Management
- Strategic Planning
- Team Building
- Team Leadership
- Teleopti
- Time Management
- Training
- Uptivity
- Verint
- Workforce Management
- Workforce Planning
- Written Communication
- eWFM
Ignacio Morales Summary
- Ignacio Morales, based in Texas, United States, is currently a Senior Manager, Workforce Management at Hoya Vision Care. Ignacio Morales brings experience from previous roles at Securus Technologies and Capital One. Ignacio Morales holds a Associate's Degree in Computer/Information Technology Administration and Management @ Brookhaven Community College. With a robust skill set that includes Analytical Skills, Aspect , Avaya Technologies, Banking, Business Analysis and more. Ignacio Morales has 3 emails and 3 mobile phone numbers on RocketReach.
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