ICX Ltd Information

Human Intelligence. Artificial Intelligence. Customer Intelligence. At ICX, we help automotive retailers, dealer groups and OEMs create exceptional customer experiences by combining experienced people with intelligent AI. We're more than a contact centre—we're a customer engagement partner, acting as an extension of your business throughout the customer journey. Our automotive specialists deliver professional, knowledgeable conversations that build trust, improve customer satisfaction and create commercial opportunities, while our AI-powered solutions provide the speed, consistency and insight today's customers expect. Our services include: • AI-powered Live Chat • Sales lead management and qualification • Service bookings and aftersales support • Customer satisfaction (CSI) programmes • Retention and renewal campaigns • Lost sales recovery • Overflow contact centre support • Customer data management • AI-driven customer insight and reporting Using AI, we analyse conversations across multiple channels to identify customer sentiment, buying intent, recurring themes and operational opportunities, transforming everyday interactions into meaningful business intelligence. Our insight helps clients improve customer satisfaction, increase lead conversion, strengthen retention, support OEM performance and make smarter decisions. What makes ICX different is our automotive expertise. We understand dealerships, manufacturers and the importance of representing your brand with professionalism, empathy and consistency. Whether you need outsourced customer engagement or AI-powered support, ICX delivers flexible solutions that produce measurable results. Our mission is simple: To combine Human Intelligence, Artificial Intelligence and Customer Intelligence to create exceptional customer experiences and better business outcomes. Because every conversation matters.