iContact BPO Information

iContact BPO is in the business of transforming global enterprises. How? Our tailored BPO solutions give your organization what it needs to support your customers and clients with exceptional service. Customer service outsourcing is proven to improve customer interactions, strengthen brands and boost revenue. At iContact BPO, we deliver results that benefit your shareholders and provide sustainable jobs for a global workforce. Part of the Alefbet Holdings Group, we enjoy access to advanced technology and robust software systems, a talented pool of specialized agents, and in-depth expertise across multiple industries. What we do best • Multi-channel customer care: Enhance your brand through stellar customer interactions across various platforms. • Smart collections: Keep your enterprise’s finances in check with intelligent and efficient collection strategies. • Customer win-back: Re-engage and re-capture customers with targeted and personalised initiatives. • Back-office support: Focus on your business while we handle the administrative and operational complexities. What’s in it for you? • More sales • Improved client retention • Better cross-selling opportunities • Reduced operational costs • Speedier business processing Why choose iContact BPO? • A highly skilled English-speaking team • First-world infrastructure & systems • A convenient central time zone • Access to valuable impact sourcing Proudly recognised as: • National CX Operations Manager Winner 2024, CCMG Awards • National CX Leadership Winner 2023, BPESA Awards • National Compliance Winner 2022, BPESA Awards • Global Quality Assurance Winner 2021, Contact Center World Awards Connect with us now There’s a reason South Africa was named ‘Most Favoured Offshore BPO Delivery Location’ in 2021. And iContact BPO intends to help SA to keep that title. For the best in BPO economics and quality, make iContact BPO your partner.