Ian Watson Location

Palm Springs, CA, US

Ian Watson Work

  • 2024 - now  Chief Customer Officer @ Gusto
  • 2022 - 2024 Global Director - Experience and Strategy @ Airbnb
  • 2018 - 2022 Global Director - Community Support Strategy, Planning and PMO @ Airbnb
  • 2017 - 2020 Member Board Of Directors - Airbnb Capabiltiy Centre @ Airbnb
  • 2016 - 2018 APAC Director - Customer Experience and Trust and Safety Operations @ Airbnb
  • 2015 - 2016 Group Head of Business Services @ Qantas
  • 2012 - 2015 Jetstar Group VP of Customer Care @ Qantas
  • 2010 - 2012 Head of Customer Experience @ DBS Bank
  • 2008 - 2010 Head of Operations - Delhi @ Barclays
  • 2006 - 2008 Head of Customer Improvement @ Barclays

Ian Watson Education

  • Leeds Beckett University

    Bachelor of Arts (Public Relations)

    2001 - 2003
  • Leeds Beckett University

    (Business Management)

    1998 - 2000

Ian Watson Skills

  • Management
  • Outsourcing
  • Change Management
  • Customer Experience
  • Call Centers
  • Strategy
  • CRM
  • Business Process Improvement
  • Business Transformation
  • Customer Satisfaction

Ian Watson Summary

Ian Watson, based in Palm Springs, CA, US, is currently a Chief Customer Officer at Gusto. Ian Watson brings experience from previous roles at Airbnb. Ian Watson holds a 2001 - 2003 Bachelor of Arts in Public Relations @ Leeds Beckett University. With a robust skill set that includes Management, Outsourcing, Change Management, Customer Experience, Call Centers and more. Ian Watson has 5 emails and 6 mobile phone numbers on RocketReach.

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