Ian Watson Location
- Palm Springs, CA, US
Ian Watson Work
- 2024 - now Chief Customer Officer @
- 2022 - 2024 Global Director - Experience and Strategy @
- 2018 - 2022 Global Director - Community Support Strategy, Planning and PMO @
- 2017 - 2020 Member Board Of Directors - Airbnb Capabiltiy Centre @
- 2016 - 2018 APAC Director - Customer Experience and Trust and Safety Operations @
- 2015 - 2016 Group Head of Business Services @
- 2012 - 2015 Jetstar Group VP of Customer Care @
- 2010 - 2012 Head of Customer Experience @
- 2008 - 2010 Head of Operations - Delhi @
- 2006 - 2008 Head of Customer Improvement @
- 2001 - 2006 Various - Customer Support and Program Manager @
Ian Watson Education
- Leeds Beckett University
Bachelor of Arts (Public Relations)
2001 - 2003 - Leeds Beckett University
(Business Management)
1998 - 2000
Ian Watson Skills
- Management
- Outsourcing
- Change Management
- Customer Experience
- Call Centers
- Strategy
- CRM
- Business Process Improvement
- Business Transformation
- Customer Satisfaction
- Six Sigma
- Contact Centers
- Banking
- Operational Excellence
- Business Process Re-engineering
- Operations Management
- Business Analysis
- Performance Management
- Vendor Management
- Business Planning
- Business Development
- Offshore Operations
- Sales
- Customer Service
- Microsoft Office
- Training
- Marketing
- Project Management
- Leadership
- Customer Relationship Management Crm
- Team Building
- Aviation
- Social Media
- Customer Relations
- Stakeholder Management
- Shared Services
- Sales Operations
- Business Process Re Engineering
- Relationship Management
- Team Management
- Speech Analytics
- Process Improvement
- NPS
- Team Leadership
- Lean Transformation
- Organizational Development
- Sales Management
- Net Promoter Score
- Lean Sigma
- Lean Operations
- Customer Insight
- Organizational Change
- Business Strategy
- Airlines
- Service Delivery
- Project Delivery
- Customer Relationship Management
Ian Watson Summary
- Ian Watson, based in Palm Springs, CA, US, is currently a Chief Customer Officer at Gusto. Ian Watson brings experience from previous roles at Airbnb. Ian Watson holds a 2001 - 2003 Bachelor of Arts in Public Relations @ Leeds Beckett University. With a robust skill set that includes Management, Outsourcing, Change Management, Customer Experience, Call Centers and more. Ian Watson has 5 emails and 6 mobile phone numbers on RocketReach.
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Others Named Ian Watson
Ian Watson
Chief Customer Officer
Palm Springs, CA, US
Ian Watson
Chief Executive Officer
United Kingdom
Top Gusto Employees
Scott Helmes
CEO Team
San Francisco, CA, US
Ian Watson
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Mike Tria
Chief Technology Officer
San Mateo, CA, US
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VP | Head of Engineering
Bellevue, WA, US
Liz
Chief Compliance Officer; Gusto Investment Services and Gusto Brokerage
Solana Beach, CA, US
Julia Miller
GM and VP of Product - Benefits
Oakland, CA, US
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