Sr. Operations Manager, TurboTax @ (December 2003 - August 2009)
Business Analyst @ (January 1996 - January 2003)
Ian Roberts Education
Arizona State University
(Management, Engineering)
2007-2008
University of Phoenix
Master Of Business Administration (Management)
2003-2005
Ariz
Bachelor Of Arts (Psychology)
1996-2003
Ian Roberts Skills
Agile Methodologies
Analytics
Business Analysis
Business Process Improvement
CRM
Call Centers
Change Management
Contact Centers
Contract Management
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Global Delivery
Global Management
Global Sourcing
Management
Outsourcing
Product Management
Program Management
SaaS
Software as a Service (SaaS)
Team Leadership
Vendor Management
Customer Relationship Management Crm
Quicken
Cross Functional Team
Software As A Service Saas
Cross Functional Team Leadership
Analysis
Customer Relationship Management
Software as a Service
Ian Roberts Summary
Ian Roberts, based in Tucson, AZ, US, is currently a Director, Care Operations and Technology at Quicken Inc.. Ian Roberts brings experience from previous roles at Quicken Inc. and Intuit. Ian Roberts holds a 2007 - 2008 Arizona State University. With a robust skill set that includes Agile Methodologies, Analytics, Business Analysis, Business Process Improvement, CRM and more. Ian Roberts has 1 emails and 1 mobile phone numbers on RocketReach.
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