Ian Naylor Email
Global Head of Strategy and Planning @ Booking.com
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Ian Naylor Location
- London, GB
Ian Naylor Work
- 2023 - now Global Head of Strategy and Planning @
- 2018 - 2022 Global Head of Customer Operations Excellence @
- 2015 - 2017 Vice President Global Customer Centres @
- 2015 - 2015 Associate Management Consultant @
- 2009 - 2015 Customer Service Centres Director @
- 2003 - 2009 Head of Customer Service Centres @
- 2001 - 2003 Head of Operations Development @
- 1997 - 2001 Head of Productivity @
- 1996 - 1997 UK Stores Change Programme Manager @
- 1994 - 1996 New Business Development Manager @
- 1993 - 1994 Marketing Manager - Household and Grocery @
- 1991 - 1993 Project Manager - Marketing Services @
Ian Naylor Education
- Lean Six Sigma Groep, Amsterdam
Blackbelt, Lean Six Sigma
2022 - 2022 - CIM | The Chartered Institute of Marketing
Chartered Postgraduate Diploma in Marketing
1986 - 1987 - Middlesex University
Bachelor of Arts (B.A.) (Business Administration and Management, General)
1983 - 1987 - Merchant Taylors' Schools, Crosby 1975 - 1982
Ian Naylor Skills
- Leadership
- Customer Experience
- Development
- Business Strategy
- Management
- Operations Management
- Contact Centers
- Operations
- Microsoft Office
- Stakeholder Management
- Business Transformation
- Public Speaking
- Change Management
- Team Leadership
- Team Management
- Call Centers
- Customer Service
- CRM
- Strategy
- Performance Management
Ian Naylor Summary
- Ian Naylor, based in London, GB, is currently a Global Head of Strategy and Planning at Booking.com. Ian Naylor brings experience from previous roles at Booking.com, Virgin Atlantic, Virgin Holidays + Hip Hotels and Tesco Stores Ltd. Ian Naylor holds a 2022 - 2022 Blackbelt, Lean Six Sigma @ Lean Six Sigma Groep, Amsterdam. With a robust skill set that includes Leadership, Customer Experience, Development, Business Strategy, Management and more. Ian Naylor has 5 emails on RocketReach.
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