Ian McLean Email & Phone Number
Director, Unified Service Desk @ National Grid
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Ian McLean Location
- Smithfield, RI, US
Ian McLean Work
- Director, Unified Service Desk @ (February 2025 - Present)
- Associate Vice President of Digital Workplace Services and Enterprise Applications @ (October 2022 - May 2024)
- Deputy Chief Information Officer (Acting) @ (November 2022 - February 2023)
- Vice President of Customer Support and Business Process Outsourcing @ (December 2021 - October 2022)
- Director of Digital Workplace Services @ (May 2019 - December 2021)
- Senior Manager of Enterprise Applications @ (August 2017 - May 2019)
- Senior Information Technology Business Analyst @ (September 2013 - August 2017)
- Technical Support Supervisor @ (June 2011 - September 2013)
- Sales Manager @ (October 2009 - June 2011)
- Information Technology Consultant @ (November 2007 - February 2009)
- Store Manager @ (October 2005 - October 2007)
- Store Manager @ RadioShack (April 2004 - December 2005)
- IT Technician III and Retail Operations Manager @ (December 2000 - April 2004)
- Network Administrator @ (June 2000 - January 2001)
- IT Technician II @ Four Star Computer Services (July 1998 - June 2000)
Ian McLean Education
- Bryant University 2011-2013
- Southern New Hampshire University 2004-2010
Ian McLean Skills
- IT Leadership
- Enterprise Software
- Data-driven Decision Making
- Endpoint Security
- ITIL Process Implementation
- Supplier Negotiation
- P&L Management
- Business Process Outsourcing (BPO)
- C-Level Executive Support
- Salesforce
- Staffing Services
- ITSM
- ITIL Service Strategy
- End User Support
- Executive Support
- Budget Management
- ITIL Service Operations
- Agile Leadership
- Knowledge Management
- Digital Adoption
- Enterprise Support
- Communication
- IT Business Analysis
- Lean Six Sigma
- Digital Transformation
- Coaching
- Support Management
- Professional Development Programs
- Technical Support
- Strategy
- Leadership
- Vendor Management
- IT Strategy
- Customer Satisfaction
- Account Management
- Performance Management
- Recruiting
- Project Management
- Inventory Management
- Troubleshooting
- Sales Management
- Forecasting
- Program Management
- CRM
- Business Development
- Service Delivery
- IT Service Management
- Customer Experience
- Business Process
- Agile Methodologies
- IT Management
- IT Operations
- Business Process Improvement
- Change Management
- Business Analysis
- Information Technology
- Strategic Planning
- Consulting
- Managed Services
- Outsourcing
- Salesforce.com
- Management
- Customer Service
- Team Leadership
- Team Building
- Training
- Cross-functional Team Leadership
- Problem Solving
- Team Management
- Organizational Leadership
- Contract Negotiation
- Process Improvement
- IT Strategic Planning
- Strategic IT Management
- IT Operations Management
- Help Desk Implementation
- ITIL
- Information Technology Infrastructure
- IT Asset Management
- Solution Selling
- Sales
- Microsoft Office
- New Business Development
- Direct Sales
- Lotus Notes
- Microsoft Excel
- Sales Operations
- Sales Presentations
- Human Resources
- Sales Process
- Cross Functional Team Leadership
- Schneider
Ian McLean Summary
- Ian McLean, based in Smithfield, RI, US, is currently a Director, Unified Service Desk at National Grid. Ian McLean brings experience from previous roles at Save the Children US, MTX Group and Schneider Electric. Ian McLean holds a 2011 - 2013 Bryant University. With a robust skill set that includes IT Leadership, Enterprise Software, Data-driven Decision Making, Endpoint Security, ITIL Process Implementation and more. Ian McLean has 3 emails and 1 mobile phone numbers on RocketReach.
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