Ian MacLean Email & Phone Number
Manager of Customer Support @ Kall8
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Ian MacLean Location
- New York, NY, US
Ian MacLean Work
- 2025 -now Manager of Customer Support @
- 2022 -2022 Director of Customer Support @
- 2020 -2022 Global Head Of Customer Care @
- 2019 -2020 Manager of Customer Care NA @
- 2016 -2019 ASP and Managed Services Team Lead @
- 2015 -2016 Technical Support Manager, Customer Experience @
- 2014 -2015 Manager Technical Support @
- 2013 -2014 Manager Technical Support @
- 2009 -2013 Supervisor Technical Support Sr @
- 2007 -2009 Technical Support Specialist III @
- 2005 -2007 Technical Support Specialist II @ Symbol Technologies
Ian MacLean Education
- Manhattan College
Bachelor's Degree (Computer Information Systems)
2000-2004
Ian MacLean Skills
- Leadership
- Six Sigma
- Solution Selling
- Customer Experience
- Team Building
- Customer Relationship Management Crm
- Supervisor
- Computer Hardware
- ITIL
- Networking
- Software as a Service Saas
- Troubleshooting
- Customer Satisfaction
- Telecommunications
- Business Development
- Team Leadership
- Process Improvement
- Strategic Planning
- Knowledge Base
- Managed Services
- New Business Development
- Cross Functional Team Leadership
- Change Management
- Customer Service
- Technical Support
- Business Process Improvement
- SaaS
- Management
- Teamwork
- Project Management
- Coaching
- Knowledge Management
- Wireless
- Mobile Devices
- Call Centers
- Key Performance Indicators
- Cloud Computing
- Integration
- CRM
- Hardware
- Analysis
- Customer Relationship Management
- Software as a Service
- Problem Management
- KCS
- Zendesk
- Financial Services
- ITIL Certified
- JIRA
- Crystal Reports
- Ticketing Systems
Ian MacLean Summary
- Ian MacLean, based in New York, NY, US, is currently a Manager of Customer Support at Kall8. Ian MacLean brings experience from previous roles at ROOM, Aircall and Wall Street Systems. Ian MacLean holds a 2000 - 2004 Bachelor's Degree in Computer Information Systems @ Manhattan College. With a robust skill set that includes Leadership, Six Sigma, Solution Selling, Customer Experience, Team Building and more. Ian MacLean has 1 emails and 1 mobile phone numbers on RocketReach.
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