Ian MacLean Email & Phone Number
Manager of Customer Support @ Kall8
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Ian MacLean Location
- New York, NY, US
Ian MacLean Work
- Manager of Customer Support @ (March 2025 - Present)
- Director of Customer Support @ (March 2022 - October 2022)
- Global Head Of Customer Care @ (August 2020 - March 2022)
- Manager of Customer Care NA @ (September 2019 - July 2020)
- ASP and Managed Services Team Lead @ (July 2016 - September 2019)
- Technical Support Manager, Customer Experience @ (May 2015 - April 2016)
- Manager Technical Support @ (October 2014 - May 2015)
- Manager Technical Support @ (October 2013 - October 2014)
- Supervisor Technical Support Sr @ (January 2009 - October 2013)
- Technical Support Specialist III @ (January 2007 - January 2009)
- Technical Support Specialist II @ Symbol Technologies (March 2005 - January 2007)
Ian MacLean Education
- Manhattan College
Bachelor's Degree (Computer Information Systems)
2000-2004
Ian MacLean Skills
- Business Process Improvement
- Call Centers
- Change Management
- Cloud Computing
- Coaching
- Computer Hardware
- Computer Literacy
- Cross-functional Team Leadership
- Customer Experience
- Customer Loyalty
- Customer Satisfaction
- Customer Service
- Customer Support
- Escalations Management
- Hardware
- ITIL
- ITIL Certified
- Integration
- JIRA
- KCS
- KPI Reporting
- Key Performance Indicators
- Knowledge Management
- Leadership
- Managed Services
- Management
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Negotiation
- Networking
- New Business Development
- Objectives and Key Results (OKRs)
- People Management
- Process Improvement
- Project Management
- Public Speaking
- Recruiting
- SaaS
- Salesforce Service Cloud
- Salesforce.com
- Service-Level Agreements (SLA)
- Six Sigma
- Software Quality Assurance
- Software as a Service (SaaS)
- Solution Selling
- Standard Operating Procedure (SOP)
- Strategy
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Troubleshooting
- Vendor Management
- Windows
- Zendesk
- Customer Relationship Management Crm
- Supervisor
- Software as a Service Saas
- Telecommunications
- Business Development
- Strategic Planning
- Knowledge Base
- Cross Functional Team Leadership
- Wireless
- Mobile Devices
- CRM
- Analysis
- Customer Relationship Management
- Software as a Service
- Problem Management
- Financial Services
- Crystal Reports
- Ticketing Systems
Ian MacLean Summary
- Ian MacLean, based in New York, NY, US, is currently a Manager of Customer Support at Kall8. Ian MacLean brings experience from previous roles at ROOM, Aircall and Wall Street Systems. Ian MacLean holds a 2000 - 2004 Bachelor's Degree in Computer Information Systems @ Manhattan College. With a robust skill set that includes Business Process Improvement, Call Centers, Change Management, Cloud Computing, Coaching and more. Ian MacLean has 1 emails and 1 mobile phone numbers on RocketReach.
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