Ian Cummings Email
Senior Director, Client Experience and Design Research @ RBC
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Ian Cummings Location
- Toronto, ON, CA
Ian Cummings Work
- 2022 -now Senior Director, Client Experience and Design Research @
- 2018 -2022 Director, Customer Research and Insights @
- 2017 -2018 Research Lead @
- 2016 -2017 Vice President, Customer Experience and Market Research | Country Manager - Canada @
- 2012 -2015 Director, Client Strategy and Development (Customer Success) @
- 2009 -2012 Vice President @
- 2007 -2009 Associate Vice President @
- 2004 -2007 Director of Research @
- 2000 -2004 Research Manager, Senior Research Consultant and Data Analyst @
- 1999 -2000 Issues Manager for the Ministry of Culture, Citizenship and Recreation @
Ian Cummings Education
- University of Essex
(Essex Summer School in Social Science Data Analysis & Collection)
2001-2001 - University of Manitoba
B. Comm. (Managment Studies, Marketing Major)
Ian Cummings Skills
- Leadership
- Customer Experience
- Survey Design
- Customer Relationship Management Crm
- Public Speaking
- Retail
- Sales
- Data Analysis
- Customer Satisfaction
- Business Development
- Market Research
- Business Analysis
- Competitive Analysis
- Team Leadership
- Quality Assurance
- Strategic Planning
- Competitive Intelligence
- Strategy
- Advertising Research
- Customer Experience Management
- Customer Insight
- Program Management
- Marketing
- Focus Groups
- New Business Development
- Segmentation
- Qualitative Research
- Customer Service
- Online Research
- Customer Analysis
- Business Strategy
- Management
- Project Management
- Quantitative Research
- Marketing Communications
- Research
- Research Design
- Analytics
- Marketing Strategy
- CRM
- Social Media Measurement
- Marketing Research
- Brand Loyalty
- Consumer Behaviour
- Customer Relationship Management
Ian Cummings Summary
- Ian Cummings, based in Toronto, ON, CA, is currently a Senior Director, Client Experience and Design Research at RBC. Ian Cummings brings experience from previous roles at RBC, Market Probe and InMoment. Ian Cummings holds a 2001 - 2001 University of Essex. With a robust skill set that includes Leadership, Customer Experience, Survey Design, Customer Relationship Management Crm, Public Speaking and more. Ian Cummings has 3 emails on RocketReach.
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