Ian Copley Email & Phone Number
VP Europe @ Holiday Extras
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Ian Copley Location
- London, GB
Ian Copley Work
- 2024 -now VP Europe @
- 2024 -now Director of Integration (Merger and Acquisitions) @
- 2023 -now Community Member @
- 2022 -2023 Chief Operations Officer @
- 2015 -2022 Director of Group Operations @
- 2019 -2022 Non Executive Director @
- 2014 -2015 Director of Customer Experience @
- 2012 -2014 Director of Customer Operations @
- 2011 -2012 Strategic Business Consultant @
- 2005 -2011 Director Customer Operations @
- 1999 -2005 Senior Manager Customer Operations @
Ian Copley Education
- Swindon College
GNVQ Travel & Tourism & Advanced Level Spanish (Tourism and Travel Services Management)
1992-1994 - Faringdon Comprehensive
5 GCSE's - Grades A-C (English, Mathematics, Science, History, Geography)
1988-1992
Ian Copley Skills
- Product Management
- Voice of the Customer Analysis
- Business Process Improvement
- Change Management
- Tour Operators
- Call Center
- Team Leadership
- Customer Service
- Cross-functional Team Leadership
- Online Travel
- Team Building
- Strategic Planning
- Stakeholder Management
- Customer Experience
- Tourism
- Team Management
- Process Improvement
- Project Planning
- Social Media
- E-commerce
- Sales
- Project Management
- E Commerce
- Cross Functional Team Leadership
- Contact Centers
- Sales Operations
- Travel
- Data Analysis
- Web Chat
- Community Management
- Customer Experience Management
- Global E Commerce
- Project Delivery
- Project Portfolio Management
- Product Development
- Customer Journey Mapping
- CRM Integration
- Root Cause Analysis
- Critical Thinking
- Social Networking
- Contact Centre
- Organizational Design
- Customer Experience Improvement
- People Management
- Online Reputation Management
- Product Innovation
- Attention to Detail
- Kaizen
- Strategic Design
- Customer Contact Management
- Business Process Optimisation
- Multi Channel Retail
- Live Chat
Ian Copley Summary
- Ian Copley, based in London, GB, is currently a VP Europe at Holiday Extras. Ian Copley brings experience from previous roles at Holiday Extras, London COO Roundtable and Railsr. Ian Copley holds a 1992 - 1994 GNVQ Travel & Tourism & Advanced Level Spanish in Tourism and Travel Services Management @ Swindon College. With a robust skill set that includes Product Management, Voice of the Customer Analysis, Business Process Improvement, Change Management, Tour Operators and more. Ian Copley has 3 emails and 1 mobile phone numbers on RocketReach.
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