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Ian Black Location
Warwick, GB
Ian Black Work
2021 -now Head of Transformation @
2019 -2021 Head of Practice and Business Operations - Change @
2014 -2019 Head Of Customer Service @
2007 -2014 Head of Call Centre Operations @
2004 -2007 Principal Consultant @ Glenbrook Management Limited
1998 -2004 Business Improvement Manager and Senior Project Manager @
1996 -1998 Project Manager @
1995 -1996 Process Technologist @ BIP Speciality Resins Ltd
1994 -1995 Development Chemist @
Ian Black Education
Loughborough University 2000-2002
Cardiff University / Prifysgol Caerdydd 1990-1994
Ian Black Skills
Change Management
Coaching
Performance Management
Business Transformation
Customer Experience
Project Management
Project Delivery
Customer Service
Call Centers
Management Consulting
Operations Management
Complaint Management
Utility Industry
Financial Services
Resource Management
Operational Excellence
Business Analysis
Customer Engagement
Operational Planning
Employee Engagement
Process Improvement
Risk Management
Leadership
Stakeholder Management
Management
Ian Black Summary
Ian Black, based in Warwick, GB, is currently a Head of Transformation at Coventry Building Society. Ian Black brings experience from previous roles at Coventry Building Society and Glenbrook Management Limited. Ian Black holds a 2000 - 2002 Loughborough University. With a robust skill set that includes Change Management, Coaching, Performance Management, Business Transformation, Customer Experience and more. Ian Black has 1 emails on RocketReach.
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