Ian Black Email
Head of Transformation @ Coventry Building Society
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Ian Black Location
- Warwick, GB
Ian Black Work
- Head of Transformation @ (June 2021 - Present)
- Head of Practice and Business Operations - Change @ (July 2019 - May 2021)
- Head Of Customer Service @ (May 2014 - June 2019)
- Head of Call Centre Operations @ (May 2007 - April 2014)
- Principal Consultant @ Glenbrook Management Limited (January 2004 - May 2007)
- Business Improvement Manager and Senior Project Manager @ (January 1998 - January 2004)
- Project Manager @ (January 1996 - January 1998)
- Process Technologist @ BIP Speciality Resins Ltd (January 1995 - January 1996)
- Development Chemist @ (January 1994 - January 1995)
Ian Black Education
- Loughborough University
MBA (Business Administration and Management, General)
2000-2002 - Cardiff University / Prifysgol Caerdydd
Bachelor’s Degree (Industrial Chemistry)
1990-1994
Ian Black Skills
- Change Management
- Coaching
- Performance Management
- Business Transformation
- Customer Experience
- Project Management
- Project Delivery
- Customer Service
- Call Centers
- Management Consulting
- Operations Management
- Complaint Management
- Utility Industry
- Financial Services
- Resource Management
- Operational Excellence
- Business Analysis
- Customer Engagement
- Operational Planning
- Employee Engagement
- Process Improvement
- Risk Management
- Leadership
- Stakeholder Management
- Management
Ian Black Summary
- Ian Black, based in Warwick, GB, is currently a Head of Transformation at Coventry Building Society. Ian Black brings experience from previous roles at Coventry Building Society and Glenbrook Management Limited. Ian Black holds a 2000 - 2002 MBA in Business Administration and Management, General @ Loughborough University. With a robust skill set that includes Change Management, Coaching, Performance Management, Business Transformation, Customer Experience and more. Ian Black has 1 emails on RocketReach.
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Top Coventry Building Society Employees
Phil Boon
Chief Data Officer
Loughborough, GB
Ian Black
Head of Transformation
Warwick, GB
Lee Raybould
Chief Financial Officer
United Kingdom
Lucy Becque
Chief People Officer
Birmingham, GB
Mark Gwynne
Head of IT Service
Stockton-on-Tees, GB
Catherine Campbell
Head of Risk Integration
Edinburgh, GB
Michelle P.
Head of Marketing
Coventry, England, GB
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