Iain Scotland's Location
United Kingdom
Iain Scotland's Work
- Global Head of Customer Experience @ Pret A Manger
- Head of Customer Experience @ Tapi Carpets & Floors
- Group Head of Customer Service @ Hyve Group plc
- Customer Operations Director @ James Villas
- Head of Customer Service @ loveholidays
- Customer Service Manager @ Virgin Holidays
- Head of Customer Service @ Barratt Developments plc
- Customer Service Manager @ Taylor Wimpey plc
- Customer Service Manager @ Berkeley Group Plc
- Duty Officer @ British Airways Holidays
Iain Scotland's Skills
- Customer Service
- Negotiation
- Account Management
- Customer Experience
- Budgets
- Change Management
- Customer Journey Mapping
- Social Media
- Crisis Management
- Customer Satisfaction
Iain Scotland's Summary
Iain Scotland, based in United Kingdom, is currently a Global Head of Customer Experience at Pret a Manger, bringing experience from previous roles at Tapi Carpets & Floors, Hyve Group PLC, James Villa Holidays and loveholidays.com. With a robust skill set that includes Customer Service, Negotiation, Account Management, Customer Experience, Budgets and more, Iain Scotland contributes valuable insights to the industry. Iain Scotland has 3 emails on RocketReach.
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