Iain Patrick Email
Director Customer Care - EMEA @ Iron Mountain
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Iain Patrick Location
- United Kingdom
Iain Patrick Work
- 2023 -now Director Customer Care - EMEA @
- 2022 -2023 Business Strategy Consultant @
- 2021 -2022 Senior Director Customer Services @
- 2018 -2021 Senior Director Customer Operations @
- 2016 -2018 Senior Manager Customer Operations @
- 2012 -2015 Customer Transformation Manager @ Aviva plc
- 2010 -2012 Quality Assurance and Training Manager @
- 2009 -2010 Head of Operational Performance and Efficiency @
- 2006 -2009 Senior Commercial and Business Development Manager @
- 2001 -2006 various roles held @
- 1999 -2001 Graduate Trainee @ Rolls-Royce Plc
Iain Patrick Education
- Northumbria University
BA Hons 2:2 (Business Studies)
1995-1999
Iain Patrick Skills
- Leadership
- Customer Experience
- Operations Management
- Customer Satisfaction
- Contact Centers
- Coaching
- Project Management
- Program Management
- Stakeholder Management
- Outsourcing
- Vendor Management
- Change Management
- Team Leadership
- Process Improvement
- Team Management
- Employee Engagement
- Call Center
- Customer Service
- Strategic Planning
- Performance Management
Iain Patrick Summary
- Iain Patrick, based in United Kingdom, is currently a Director Customer Care - EMEA at Iron Mountain. Iain Patrick brings experience from previous roles at Quo-Change Consulting, Dante Labs and Asda. Iain Patrick holds a 1995 - 1999 BA Hons 2:2 in Business Studies @ Northumbria University. With a robust skill set that includes Leadership, Customer Experience, Operations Management, Customer Satisfaction, Contact Centers and more. Iain Patrick has 3 emails on RocketReach.
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