Iain Patrick Email
Director Customer Operations @ FireAngel Safety Technology
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Iain Patrick Location
- United Kingdom
Iain Patrick Work
- Director Customer Operations @ (August 2026 - Present)
- Director Customer Care - EMEA @ (March 2023 - December 2025)
- Business Strategy Consultant @ (May 2022 - February 2023)
- Senior Director Customer Services @ (July 2021 - February 2022)
- Senior Director Customer Operations @ (February 2018 - March 2021)
- Senior Manager Customer Operations @ (January 2016 - February 2018)
- Customer Transformation Manager @ Aviva plc (November 2012 - December 2015)
- Quality Assurance and Training Manager @ (May 2010 - October 2012)
- Head of Operational Performance and Efficiency @ (March 2009 - April 2010)
- Senior Commercial and Business Development Manager @ (November 2006 - March 2009)
- various roles held @ (May 2001 - October 2006)
- Graduate Trainee @ Rolls-Royce Plc (September 1999 - May 2001)
Iain Patrick Education
- Northumbria University
BA Hons (Business Studies)
Iain Patrick Skills
- Artificial Intelligence (AI)
- Automation
- BPO Management
- Business Process Improvement
- Business Transformation
- Call Center
- Change Management
- Coaching
- Communication
- Contact Centers
- Contact Centre Management
- Continuous Improvement
- Cost Optimisation
- Crisis Management/Leadership
- Customer Advocacy
- Customer Care
- Customer Experience
- Customer Experience (CX)
- Customer Experience Strategy
- Customer Insight
- Customer Journey Mapping
- Customer Operations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Data Analysis
- Digital Strategy
- Digital Transformation
- Employee Engagement
- Executive Leadership
- Global Operations
- Leadership
- Leadership Development
- NPS & Customer Advocacy
- Omni-channel Ownership
- Operational Excellence
- Operational Ownership/Delivery
- Operational Transformation
- Operations Management
- Organizational Design
- Outsourcing
- P&L Management/Delivery
- People Management
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Service Delivery
- Stakeholder Management
- Strategic Planning
- Talent Management
- Team Leadership
- Team Management
- Vendor Management
- Voice of the Customer
- Voice of the Customer (VoC)
- Workforce Management
- talent development
Iain Patrick Summary
- Iain Patrick, based in United Kingdom, is currently a Director Customer Operations at FireAngel Safety Technology. Iain Patrick brings experience from previous roles at Iron Mountain, Quo-Change Consulting, Dante Labs and Asda. Iain Patrick holds a BA Hons in Business Studies @ Northumbria University. With a robust skill set that includes Artificial Intelligence (AI), Automation, BPO Management, Business Process Improvement, Business Transformation and more. Iain Patrick has 1 emails on RocketReach.
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