Iain O'Connor Email
Head of Customer Experience and Insight @ Aegon UK
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Iain O'Connor Location
- Edinburgh, Scotland, GB
Iain O'Connor Work
- 2021 -now Head of Customer Experience and Insight @
- 2017 -2021 Senior Manager - Customer Experience and Insight @
- 2014 -2017 Research and Customer Lifecycle Manager @
- 2010 -2014 Marketing Manager - Customer Experience Insight @
- 2012 -2013 Senior Marketing Manager (Secondment) @
- 2008 -2010 Customer Experience Manager @
- 2005 -2008 Sales and Service Manager @
- 2004 -2005 Private Banking Manager @
- 2003 -2004 Assistant Manager @
- 2000 -2001 Short Term @
Iain O'Connor Education
- Strathclyde Law School
Bachelor of Laws (LLB) Hons (Scots Law)
1996-2000
Iain O'Connor Skills
- Customer Insight
- Customer Experience
- Customer Service
- Service Delivery
- Market Research
- Customer Satisfaction
- Customer Satisfaction Research
- Net Promoter Score
- Team Management
- Management
- Quantitative Research
- Complaint Management
- Service Improvement Plans
- Service Improvement
- Relationship Management
- Stakeholder Management
- Private Banking
- Segmentation
- Retail Banking
- Marketing
- Financial Services
- Strategy
- Credit Cards
- Portfolio Management
- Banking
- Research
- Public Speaking
- Project Management
- Microsoft Excel
- PowerPoint
- Business Relationship Management
Iain O'Connor Summary
- Iain O'Connor, based in Edinburgh, Scotland, GB, is currently a Head of Customer Experience and Insight at Aegon UK. Iain O'Connor brings experience from previous roles at Aegon UK and Royal Bank of Scotland. Iain O'Connor holds a 1996 - 2000 Bachelor of Laws (LLB) Hons in Scots Law @ Strathclyde Law School. With a robust skill set that includes Customer Insight, Customer Experience, Customer Service, Service Delivery, Market Research and more. Iain O'Connor has 3 emails on RocketReach.
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