i360Experience is a boutique research and business improvement consultancy with specialist expertise in customer engagement, employee engagement, and service profit chain optimisation. We are big enough to scale but small enough to care! Our services include: Qualitative research: Focus groups; Structured interviews; Diagnostic workshops; Mystery shopping; Customer experience audits; Employee experience audits; Customer Journey Mapping; Customer Experience Blueprinting Quantitative research: Online surveys; Telephone surveys; Postal surveys; Hybrid surveys Desktop research: Social media monitoring; Market and trend analysis; Competitor benchmarking 360 degree Feedback Service Profit Chain Analysis Strategic consultancy: Action Planning for Engagement; Branded Customer Experience Design; Organisational Alignment; Change Management Ongoing performance management: Voice of the Customer (VoC); Voice of the Employee (VoE); Performance Dashboard (Design & Implementation) Learning and Development: Executive Coaching; Employee Training
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The i360Experience annual revenue was $1 million in 2026.
1 people are employed at i360Experience.
i360Experience is based in Swindon, Swindon.
The NAICS codes for i360Experience are [541910, 541, 54191, 54, 5419].
The SIC codes for i360Experience are [87, 873].
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