HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.
View Top Employees from HyperQuality, Inc.- An Avaya CompanyWebsite | http://www.hyperquality.com |
Revenue | $125 million |
Funding | $18.5 million |
Employees | 194 (194 on RocketReach) |
Founded | 2003 |
Address | 2101 4th Ave, Ste 620, Seattle, Washington 98121, US |
Phone | (206) 428-6044 |
Fax | (425) 696-0105 |
Technologies |
PHP,
Google Analytics,
G Suite
+49 more
(view full list)
|
Industry | Outsourcing and Offshoring Consulting, Information Collection & Delivery, Analytics, Call Monitoring & Reporting Software, Media & Internet, Data and Analytics, Agent Coaching, Outsourcing, Professional Services, Analytics, Professional Services, Surveys |
Web Rank | 797993 |
Keywords | Quality Assurance, Customer Acquisition |
Competitors | Pro QC International, Q Analysts, QualityKiosk Technologies Pvt. Ltd., RSPCA Queensland, Tescom |
SIC | SIC Code 7375 Companies, SIC Code 73 Companies, SIC Code 737 Companies |
NAICS | NAICS Code 999999 Companies, NAICS Code 99999 Companies, NAICS Code 99 Companies, NAICS Code 9999 Companies, NAICS Code 999 Companies |
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The HyperQuality, Inc.- An Avaya Company annual revenue was $125 million in 2024.
194 people are employed at HyperQuality, Inc.- An Avaya Company.
HyperQuality, Inc.- An Avaya Company is based in Seattle, Washington.
The NAICS codes for HyperQuality, Inc.- An Avaya Company are [999999, 99999, 99, 9999, 999].
The SIC codes for HyperQuality, Inc.- An Avaya Company are [7375, 73, 737].