HumanableCX Information

Elevate ROI across the Customer Lifecycle - Increase Acquisition | Enhance Engagement | Reduce Attrition The HumanableCX Customer Engagement SaaS Platform brings a human touch to digital transactions, enabling customised 360 interaction throughout the customer lifecycle - from Acquisition, through to Engagement and Retention. Our enterprise cloud-based CX SaaS platform, delivers hyper-personalized conversational interfaces, and automates workflows across the customer lifecycle. Our patented (Australia + US) technology automates digital interactions across each touch point, empowering customers to chart their own journey at every moment that matters, and to seamlessly complete applications and transactions. WIth the advent of Digital First in banking, and digital/neo-banks, robo-advice, wealthtech and insuretech, our platform enables customers to experience frictionless sign up, on-boarding and renewal journeys. Our financial services clients leverage real-time data to provide targeted and seamless interactions - automated, and at scale. Our solutions deliver measurable ROI and demonstrably increase sales, whilst reducing customer churn, customer acquisition costs and call centre traffic. Our customer journey workflows include customer acquisition, new customer on-boarding, renewal, claims management, video statements and cross/upsell. Our full suite of analytics captures the engagement and CTA metrics. Our clients include Fortune 500 global multinationals and ASX listed companies such as AMEX (End of Year Wrap), AIA, Woolworths Insurance, Woolworths Rewards (Wrap), Westpac, AMP Bank, ING, Vanguard, nib Health Insurance and Acenda.