3rd Line Technical Support @ CloudCoCo (Formerly Adept4 plc) (March 2018 - January 2021)
Support Analyst @ (October 2011 - October 2012)
Network Operator @ (July 2010 - September 2011)
Datacenter Operator @ (January 2008 - January 2010)
Hugo Neto Skills
AI for IT Support
ChatGPT
Cybersecurity
IT Automation
IT Service Management
ITIL Certified
Incident Management
MSP Operations
Machine Learning
Major Incident Management
Microsoft Copilot
Microsoft Copilot Studio
Microsoft Entra ID
Microsoft Exchange
Microsoft Intune
Office 365 Administration
Powershell
Security Awareness
Service Delivery
Service Desk Management
Team Leadership
Technical Documentation
Technology Process Improvement
Workflow Automation
Hugo Neto Summary
Hugo Neto, based in Staines-upon-Thames, GB, is currently a Information Technology Support Manager at Ziptech Services. Hugo Neto brings experience from previous roles at FluidOne, Nuffield Health and CloudCoCo (Formerly Adept4 plc). With a robust skill set that includes AI for IT Support, ChatGPT, Cybersecurity, IT Automation, IT Service Management and more. Hugo Neto has 2 emails on RocketReach.
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