2022 -2025 Head of Ecommerce and Digital Experience @
2022 -2022 Head of Digital Experience and Optimisation @ Self-employed
2013 -2021 Head of Digital Experience @
2011 -2013 Smart Metering Customer Experience Lead @
2008 -2011 Customer Experience and Engagement Lead @
2006 -2008 Customer Experience Manager @
2005 -2006 Internal Communications Executive @
2000 -2005 Film Production Manager @ Various
Hugo Harding Education
University of Southampton
Bachelor of Arts (BA) (English Language and Literature/Letters and Philosophy)
1994-1997
Kingswood School
(Political Science and Government, English Literature, German)
1987-1993
Hugo Harding Skills
Digital Strategy
User Experience (UX)
Conversion Optimization
Customer Experience
Business Transformation
Business Process
Business Process Improvement
Change Management
Strategy
Project Delivery
Energy
Project Planning
Marketing Strategy
Strategic Planning
CRM
Outsourcing
Digital Marketing
Customer Relationship Management (CRM)
Analytics
User Interface Design
User Experience Design (UED)
User-centered Design
E-commerce
Branding & Identity
Experience Design
Analytical Skills
Data Analysis
Optimization
Adobe Marketing Cloud
Stakeholder Management
Customer Engagement
Team Management
Leadership
Cross-functional Team Leadership
Customer Service
Proposition Development
Customer Communication
Smart Metering
Customer Experience Design
Digital Engagement
Customer journeys
Customer Experience Management
UX Research
E-commerce Optimization
Data Analytics
Digital Transformation
Digital
People Management
Web Analytics
Social Media Marketing
Public Speaking
Customer Relationship Management Crm
Customer Relationship Management
Hugo Harding Summary
Hugo Harding, based in Worthing, GB, is currently a Vice President Ecommerce and CRM at Big Bus Tours. Hugo Harding brings experience from previous roles at Big Bus Tours, Self-employed, barclaycard and EDF Energy. Hugo Harding holds a 1994 - 1997 Bachelor of Arts (BA) in English Language and Literature/Letters and Philosophy @ University of Southampton. With a robust skill set that includes Digital Strategy, User Experience (UX), Conversion Optimization, Customer Experience, Business Transformation and more. Hugo Harding has 2 emails and 1 mobile phone numbers on RocketReach.
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