Hubert H. Rivera Email & Phone Number
Executive, VP Insurance Customer Contact Center @ Humana
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Hubert H. Rivera Location
- Louisville, KY, US
Hubert H. Rivera Work
- Executive, VP Insurance Customer Contact Center @ (March 2026 - Present)
- Executive, VP Bank Sales and Service @ (October 2025 - March 2026)
- Executive, AVP Bank Sales and Service Contact Center @ (July 2023 - October 2025)
- SVP, Head of Growth and Specialty Segments @ (January 2022 - June 2023)
- SVP, Customer Service Executive @ (February 2020 - January 2022)
- SVP, Contact Center Executive @ (April 2016 - February 2020)
- VP, Head of Multicultural Center of Excellence - Customer Marketing Product Manager @ (February 2016 - March 2016)
- VP, Consumer Practices Sr. Manager @ (August 2014 - February 2016)
- VP, Collections Strategy and Risk - Relationship Manager @ (January 2011 - September 2014)
- VP, Outreach Programs and Industry Relations @ (August 1999 - January 2011)
- Director of Project Management and Vendor and Creditor Relations @ (April 2008 - October 2009)
- Vendor and Creditor Relations and Educational Services Manager @ (December 2006 - April 2008)
- Call Center Operations Project Manager @ (June 2004 - October 2005)
- Customer Support Supervisor and Project Coordinator @ (March 2002 - June 2004)
- Manager of Special Projects - Call Center Operations @ (October 2005 - December 2006)
- Call Center and Research Department Supervisor @ (August 1999 - March 2002)
- Manager, Senior Mortgage Broker @ American Mortgage Resources (January 1997 - January 1999)
Hubert H. Rivera Education
- The University of Texas at Austin
Graduate Certificate (Negotiation & Collaborative Decision Making)
2024-2024 - The Wharton School
Graduate Certificate (Leadership and Strategic Management)
2019-2020 - University of Maryland Global Campus
MBA (BUSINESS ADMINISTRATION)
2011 - Warner University
Bachelors (Organizational Management)
2008
Hubert H. Rivera Skills
- Transformation Programs
- Operational Execution
- Leadership
- Management
- Strategy
- Banking
- Call Centers
- Strategic Planning
- Risk Management
- Operations Management
- Analytics
- Project Management
- Credit
- Business Analysis
- Business Development
- Vendor Management
- Change Management
- Credit Cards
- Marketing
- Program Management
- Business Process Improvement
- Budgets
- Non-profits
- Public Relations
- Budgeting
- Financial Services
- Nonprofit Organizations
- Portfolio Management
- Financial Analysis
- Sales
- Customer Relationship Management (CRM)
- Consumer Lending
- Data Analysis
- Strategic Partnerships
- Team Building
- Customer Service
- Executive Management
- Team Leadership
- Leadership Development
- Coaching
- Process Improvement
- Board of Directors
- Creative Services
- Customer Service Operations
- Digital Transformation
- KYC
- Diversity & Inclusion
- Customer-focused Service
- Scorecard Management
- Followership
- Consumer Relations
- Community Banking
- Call Center
- Board of Director experience
- MS Project
- Foundations
- Time Management
- Nonprofits
- Social Media
- Retail
- Networking
- Data Analytics
- Microsoft Excel
- Contact Center Operations
- Non Profits
- Customer Relationship Management Crm
- Diversity and Inclusion
- Customer Focused Service
- Customer Relationship Management
Hubert H. Rivera Summary
- Hubert H. Rivera, based in Louisville, KY, US, is currently a Executive, VP Insurance Customer Contact Center at Humana. Hubert H. Rivera brings experience from previous roles at USAA and Wells Fargo. Hubert H. Rivera holds a 2024 - 2024 Graduate Certificate in Negotiation & Collaborative Decision Making @ The University of Texas at Austin. With a robust skill set that includes Transformation Programs, Operational Execution, Leadership, Management, Strategy and more. Hubert H. Rivera has 3 emails and 3 mobile phone numbers on RocketReach.
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