Hubb Group Inc Information

HUBB Group Inc. would like to offer a way to avoid any trouble for our clients, so you can always return any item to us within 15 working days of receipt of the original request for a full refund or exchange, if items are not used, new and with original tags and packing. We offer free returns only in Australia. The items can be sent back to us via Australia Post or any other courier service however please provide the tracking number or inform us in case you used standard postage with no tracking number. Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your items in our store. We will then either organize refund or resend you another product as required. Are products bought under warranty? Yes, all items noted in the description listed with a manufacturer's warranty. This is for manufacturing faults only and does not cover damage caused by user misuse or wear. This does not exclude your statutory rights. What if I bought the wrong size? If you receive an item which is not the size you ordered or it is not properly fits then make sure it is unused and always retains its original packaging and labeling intact. Please send the item back to ouraddress with the postage bill. Upon receiving the return we will process the refund or exchange. If you are responsible for incorrect size, postage charges will apply. What if I do not like the product you have received? We always hope that customers will be pleased with the products they buy from us, but if you get any item you are not satisfied with you can return to us within 15 days of delivery for a full refund or exchange, you will be responsible is the cost of postage to return the item to us. You have a legal obligation to take care of the products while they are in their possession. We can only accept items for return if unused and have all original packaging and labels. What if there is a defect in the product you have received? If you have received a product that is damaged or has a fault somehow return it to us within 15 days of delivery with tags and original packaging, including your receipt/order reference for return postage. If we agree that there is a factory fault with the product or damage caused by ourselves then we will offer a full refund including postage for exchange. Where do I return products? Please send all returns to us at:Unit 1/81 Frederick Street,Campsie NSW 2194,Sydney - Australia.What if I want to return a product after 15 days? Normally we do notaccept refunds or exchanges on the products 15 days after delivery. The manufacturing defect is covered by the manufacturer's warranty. How long does it take to get my refund? We strive to process all refunds as soon as possible and all refunds will be paid within a period of thirty (30) days. However, we try crediting your account on the same day or the next business day (excluding weekends and holidays) after we have received the goods. Refunds can only be processed once the goods have been returned to us and we have accepted the return. Normally it is made by the same method of payment you originally made payment with reverse payments.